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Chuah
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May 2, 2018 at 8:55 pm
Hi Support,
Currently found that EE having new registration status which is “Wait List”
What is the reason will display “Wait List” Status?
As the attachment, Those 2 transaction is in wait list status, but it mark as ‘Completed’, after check the payment both is haven completed payment. The status should be pending payment not completed?
https://bit.ly/2KurL06
Please explain this status.
Thanks
Regards,
Chuah
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Josh
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May 3, 2018 at 6:44 am
Hi Chuah,
The Wait list status is used by the Wait list add-on. You can change those registrations back to have Approved status either by using the bulk status update on the list view, or by opening the registration record and changing the status there.
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Chuah
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May 3, 2018 at 7:20 am
Hi Support,
What action do by the participant will cause the wait list status display? since we don’t have the wait list add-on
Is this means every time received the wait list record, we need manual check the payment status & manual change the status? This very not user friendly.
I unable know the status payment is Pending Or Completed. Check the payment is faild, but the status display in backend is completed. This will make us very confuse & will miss the participant record.
Please assist
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Josh
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May 3, 2018 at 7:28 am
There’s no action by the participant that will cause their registration to switch to wait list status. Someone from the admin would have needed to manually change the registration status to Wait List.
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Chuah
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May 3, 2018 at 8:00 am
Hi Support,
But now the wait list status is automatic display for participant when pending payment. We cannot do any way to avoid this?
Please assist
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Josh
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May 3, 2018 at 9:02 am
Hi Chuah,
You can change this by setting the Default Registration Status option within the event.
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Chuah
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May 3, 2018 at 9:26 am
Hi Support,
But the Default Registration Status already set to “Pending Payment”
https://bit.ly/2HOFAEQ
Thanks
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Josh
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May 3, 2018 at 9:30 am
Can you post a link to the event so we can investigate further?
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Chuah
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May 3, 2018 at 10:11 am
Hi Josh,
Can you post a link to the event so we can investigate further?
u means the website event link? frontend or backend access?
Thanks
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Josh
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May 3, 2018 at 10:24 am
Frontend. We do not have access to the backend of your website.
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Josh
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May 3, 2018 at 10:24 am
Frontend. We do not have access to the backend of your website.
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Chuah
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May 3, 2018 at 10:28 am
Hi Josh,
here is 1 of the event link
https://bit.ly/2JSCnVE
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Josh
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May 4, 2018 at 11:21 am
Hi Chuah,
The first screenshot you posted of the two transactions actually were for this other event: /ijm-land-half-marathon-2018/
All of the ticket options for that other event are expired now. Were any of those ticket options also sold out?
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