Support

June 25, 2012 at 1:33 pm

1) Can we still access the old forum threads? There was a lot of good information in there and I consulted it often especially when having to make changes to the templates when new upgrades became available – like now with 3.1.24P.

There was an issue where the replies were being hidden, but I just fixed that, so you should be able to go to any of the posts over there that you need to access.

2)What happened to the update notice and change log. I see that we can now download 3.1.24P but what has changed over 3.1.23P?

The changelog is here: https://eventespresso.com/wiki/change-log/
It hasn’t been updated because we haven’t had time to do so yet. The major difference between .23 and .24 is adding the update notification engine in 3.1.24, but I will try to get that updated later today.

3)I read that we now can only have one version, not only activated but also installed as a WordPress plug-in. Based on my previous experiences with upgrades this is not welcomed and causes me some concern. I usually install the upgrade and make changes to templates when not active, I then activate and find bugs template customization issues etc. deactivate and run with the older version until I get them resolved.

This is because of the new plugin update engine. Event Espresso will upgrade like any other plugin now. If you’re concerned about backwards-compatibility, you can create a copy of the event espresso plugin with a different directory name before doing the update. If something goes wrong you can just delete the updated version and restore the backup. The templates won’t be affected since those exist in /wp-content/uploads/espresso/templates.

4) It looks like I have to install 3.1.24 to show my key as active and then will have access to areas of the forum. What if I don’t want to activate 3.1.24P?

Then you won’t get update notifications or automatic updates.

5) None of my purchased add-ons are showing up anymore.

Fill out the form here:
https://eventespresso.com/contact/update-request/

Some of the account information may not have carried over correctly. This should only be a one-time update — once your account is fixed, there shouldn’t be any issues in the future.

6) What happened to the purchase once pricing model? Now it looks like I will need to buy a yearly support license to be able to access the forum and to get bug fixes.

Due to the rising costs of providing ongoing support and maintaining the Event Espresso codebase. We have decided to move to a subscription based model for support. Renewals are significantly discounted which will make it very affordable. More importantly, we will be able to reinvest into Event Espresso which has the potential to make you and your events more successful. We hope you see this as a positive thing.

• This reply was modified 4 years, 1 month ago by  Seth Shoultes.

June 25, 2012 at 3:34 pm

but my point was that it now looks like parts of the forum require that your account is active or it restrict access. How do I get forum access without upgrading?

Well, obviously you have forum access now. I’m assuming what you are actually referring to is access to content that relates to specific add-ons. For that, see my response to 5) above.

Again!!! I was told last time that I filled out the form that I would not have to do it again.

Sorry. New site, new system. We had to create a custom user import script to move all the users from the old forums over to the new site. This came from a hand-generated csv based on e-junkie purchase records. In some cases (I think particularly in cases where someone purchased a basic license and some a la carte addons, but there may be other cases as well) the add-ons didn’t get imported correctly which is the reason for the form now. We’ve been fielding a lot of these issues and I hope that you can bear with us during this transition.

my justification for using EE to the boss was the one time cost, now I need to go back and ask for more $.

That’s understandable. You can choose to not renew your license, of course, at which point you will still be able to use the plugin, you just won’t receive updates or have access to support or documentation.

(note that your recommended Host information -Hostagator – should say that you need a dedicated server and not their business plan shared server option)

That’s really a case-by-case issue. Most people who are using their standard business plan do not have the issues that you have reported in the past. Your particular case is more of a super user scenario — most people are just hosting maybe a handful of events monthly at the most and have not reported the server-related issues that you have. I have done a bit of work expanding the requirements check plugin to check for different potential problems and identify potential hosting insufficiencies.

Is there a cost for ongoing support for the add-ons we purchased too?

No, that’s included in the support license for the core plugin.

FYI you need to change your send email info, it says from “WordPress”.

Thanks, I’ll take care of it.