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keoatalig7
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February 17, 2019 at 12:45 pm
I’ve attempted to make a few changes within EE, but when I log into WP, I get this message:
There are no EE_Admin pages detected, it looks like EE did not install properly EE_Admin_Page_Loader – _get_installed_pages – 293
I can’t even get to WP Admin. And there is no phone service via EE.
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Josh
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February 18, 2019 at 7:41 am
Hi,
It sounds like some changes were made to Event Espresso’s files maybe? In any case, it will help to ensure that all of Event Espresso’s files are installed by reinstalling the plugin. The first step is go in using FTP and delete the event-espresso-reg-core folder from the wp-content/plugins. Then you’ll be able to get to the WP admin, then follow this guide to re-install EE4:
https://eventespresso.com/wiki/install-event-espresso-4/
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keoatalig7
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February 18, 2019 at 7:10 pm
Thanks for your reply. Please bear with me bc my web designer is unavailable to assist me. Can you walk me through using FTP?
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Tony
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February 19, 2019 at 4:09 am
Would you prefer one of use disable EE for you? If so you can send over the FTP details using this form:
https://eventespresso.com/send-login-details/
If you don’t have an FTP client installed on your machine you can install one easily but if your has host has a file manager you may be better just using that for the above.
Do you have cPanel or similar on your hosting package? If so that generally has a ‘File Manager’ option, like so: https://monosnap.com/file/tDXKVm1B6DXCXF3gvUf8movaFFh8hk
Opening that will give you full access to the server files.
Usually, you’ll either see your sites root directory and you’ll see a wp-content, wp-admin, wp-includes directories along with multiple files and some other directories. If not you may need to open the www directory first as it depends on your host’s setup.
In any case your looking for wp-content, then in that directory you go to the plugins and look for an event-espresso-core-reg directory.
Rather than deleting it there, I recommend renaming it (just add -temp to the end) as that will disable it and get you back into the admin where you can delete it as any other plugin.
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