We are unable to edit ticket information after we save it.

Posted: April 9, 2019 at 11:11 pm

April 9, 2019 at 11:11 pm

We can create events and add tickets but are unable to edit them once they are saved. The settings “gear” button doesn’t work and doesn’t click. I have fully updated software and have disabled all plugins, but have had no luck.

Tony

Support Staff

April 10, 2019 at 1:45 am

Hi there,

It sounds like something is loading some JavaScript on our event editor when it shouldn’t be and is throwing an error, which then prevents any other JavsScript from running.

If you open up Chrome Dev Tools (or similar) on the event editor and look in the ‘Console’, do you see any errors there?

LIYC2

April 10, 2019 at 7:18 am

Thank you –
I see the following errors.. I can screenshot the whole thing, but here is most of it..

Uncaught TypeError: Cannot read property ‘doAction’ of undefined
at j (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at k (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at Object.t [as interval] (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at HTMLDocument.<anonymous> (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:62)
at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:2)
at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:2)
at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:2)

ipts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:2)
at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:2)
at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:2)
admin.php?page=espresso_events&action=edit&post=4440&edit_nonce=b3d9b02327:1 Mixed Content: The page at ‘https://liyc.net/wp-admin/admin.php?page=espresso_events&action=edit&post=4440&edit_nonce=b3d9b02327’ was loaded over HTTPS, but requested an insecure favicon ‘http://liyc.net/wp-content/uploads/2018/12/cropped-lidologo-transparent-2-32×32.png’. This request has been blocked; the content must be served over HTTPS.

Mixed Content: The page at ‘https://liyc.net/wp-admin/admin.php?page=espresso_events&action=edit&post=4440&edit_nonce=b3d9b02327’ was loaded over HTTPS, but requested an insecure favicon ‘http://liyc.net/wp-content/uploads/2018/12/cropped-lidologo-transparent-2-192×192.png’. This request has been blocked; the content must be served over HTTPS.

load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664 Uncaught TypeError: Uncaught TypeError: Cannot read property ‘doAction’ of undefined
at j (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at k (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at m (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at n (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at HTMLDocument.<anonymous> (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at HTMLDocument.dispatch (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3)
at HTMLDocument.r.handle (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3)
j @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
k @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
m @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
n @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
(anonymous) @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3
r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3
5
load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664 Uncaught TypeError: Cannot read property ‘doAction’ of undefined
at j (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at k (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at m (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at HTMLDocument.<anonymous> (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at HTMLDocument.dispatch (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3)
at HTMLDocument.r.handle (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3)
j @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
k @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
m @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
(anonymous) @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3
r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3
load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664 Uncaught TypeError: Cannot read property ‘doAction’ of undefined
at j (load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664)
at load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
j @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
(anonymous) @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
setTimeout (async)
k @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
m @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
(anonymous) @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,wp-ajax-response,jquery-color,wp-lists,jquery-query,admin-comments,suggest,postbox,jquery-ui-positi&load[]=on,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,word-count,post,editor-expand,thickbox,shortcode,media-ed&load[]=itor,media-audiovideo,mce-view,imgareaselect,image-edit,media-grid,wp-api,svg-painter,jquery-ui-draggable,heartbeat,wp-auth-chec&load[]=k&ver=5.1.1:664
dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3
r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,quicktags,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbon&load[]=e,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:3

Tony

Support Staff

April 10, 2019 at 8:37 am

I don’t actually need the errors as the above doesn’t actually help point to where the error is from so I’ve shortened the reply.

The fact that your getting JavaScript errors, will prevent you from editing the ticket options and you’ve mentioned you de-activated all plugins, did you try to edit the tickets with all plugins disabled?

If so and it still didn’t work, the errors are likely from the theme.

One way to test is to use the Health Check plugin, enable Troublehsotting mode (Dashboard -> Health Check -> Troublehsotting -> Enable Troubleshotting mode)

Then on the dashboard enable Event Espresso again – https://monosnap.com/file/N0u6Pa4ULhKTmbtQj1Qh0p1HzXU9Ao

Try editing the ticket again now, does it work?

The support post ‘We are unable to edit ticket information after we save it.’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.



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We are unable to edit ticket information after we save it.

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