Support

December 18, 2024 at 6:48 pm

Hello –

I have an event that is sold out with a waitlist. Our Early Registration period has expired, so anyone invited from the waitlist will need a Regular Registration ticket.

Currently our website shows NO tickets (we would prefer if the tickets for the event would show but as “Sold Out” and that was the case previously). The waitlist message shows, but the Preferred Option dropdown does not show any options, making it impossible for people to join the waitlist. This was brought to my attention today, though we did have a waitlist signup as recently as December 6 (this was before the expiration of the Early Registration ticket).

As far as I can tell, the settings for the event are correct. We are controlling invitations manually. Early Registration and Deposit tickets are expired, but visibility is set to public. Regular Registration ticket has its availability start date properly defined, and is also set to public – I would expect that to appear as the “Preferred Options” choice on the waitlist form.

Total approved registrations (including outstanding waitlist invitations) are correct. Event and ticket capacities are set to the correct amount. Waitlist capacity is sufficient to allow people to join.

We have a custom snippet for the waitlist form that is not currently enabled. I just enabled it briefly, and the custom text appeared as expected but the dropdown is still not working.

Here is the event registration link:
https://somaticpractice.net/events/tst-2025-portland/

Any thoughts?

Thanks!