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Somatic Practice
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April 26, 2024 at 12:43 am
Hello –
One of our events has sold out and we have started a waiting list, using the EE Waitlist add-on. Students have begun signing up for the waiting list, but the notification messages are failing to send – they are in the message list as failed, with the following error message:
Message failed to generate for the following reasons:
Incoming data for the Gateways data handler must have an EE_Transaction object as the value for the first array index.
I notice that several normal registrations for other events have also failed. I have a test registration in the system, for which messages are going through as expected.
Can you shed some light please?
Thanks!
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Rio
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April 26, 2024 at 7:00 pm
Students have begun signing up for the waiting list, but the notification messages are failing to send – they are in the message list as failed, with the following error message:
Can you tell us the message type that failing? https://monosnap.com/file/1jdj1iGkuGreRlE6vgLMudHy5xqOWR
Can you share if you did modified that template? probably changing its content or shortcode? If you did, when you do test email, did it send perfectly? Can you try to do the default and see if it can be send without problem?
I notice that several normal registrations for other events have also failed.
Does the payment failed too? what payment method was used?
Thanks.
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