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Waitlist cog

Posted: February 9, 2019 at 3:26 pm


lupineart

February 9, 2019 at 3:26 pm

Hey guys,

I noticed that the cog/gear doesn’t come up after submitting the waitlist form, which I think is caused people to click it multiple times and joining multiple times. Is it just me with this issue?

Thanks,

Derek


Tony

  • Support Staff

February 11, 2019 at 6:23 am

Hi Derek,

There’s no cog/spinner shown on the waitlist form but the page should refresh and message display showing they have been added to the waitlist – https://monosnap.com/file/9DkWeU4vmM7OZ0vuXBD6oDZUpuJ69g

Is that not happening on your event?

If not can you link me to the event, please?


lupineart

February 11, 2019 at 7:38 pm

Hi Tony,

The form works in the sense that it reloads and the person is added to the waitlist. The problem I’m having is that they are hitting the button multiple times because they can’t tell that the page is loading without the spinner indicating as such, like it does in the registration process. Is it something you could put in for a future update?

Thanks,

Derek


Tony

  • Support Staff

February 13, 2019 at 8:54 am

Yeah, I see it.

Ok, I’ve created a ticket to see what we can do to improve this in a future version of the add-on.


Josh

  • Support Staff

February 13, 2019 at 9:46 am

Hi Derek,

The other thing you could do is add a note to the site that instructs to not click the buttons more than once.


lupineart

February 21, 2019 at 10:20 am

Hi guys,

Yes, I do have a note right on the form to only press once, but the reality is that I don’t think people read it. I continue to get people taking multiple waitlist seats.

Thanks guys,

Derek

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Updated by  lupineart 2 months ago ago

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