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Waitlist Button is missing

Posted: March 1, 2020 at 6:53 pm

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Ccrisler

March 1, 2020 at 6:53 pm

One of our Tickets (solo choreography) sold out and we would like to offer a waitlist. I’ve set the waitlist available spaces to 5 and the site still shows sold out and at the bottom of the field is just the “add to cart” for our group choreography.


Tony

  • Support Staff

March 2, 2020 at 4:50 am

Hi there,

The waitlist add-on will only display a waitlist button if the whole event is sold out rather than individual tickets within the event.

Currently, you can set waitlists on individual tickets.


Ccrisler

March 3, 2020 at 10:06 am

You CAN set waitlists on individual tickets or was that a typo? If I can’t is there a way to add a form or something to capture information to the event?


Tony

  • Support Staff

March 3, 2020 at 12:05 pm

My apologies, yes that’s a typo

Currently, you can not set waitlists on individual tickets.

If I can’t is there a way to add a form or something to capture information to the event?

Not through EE no, you could use Ninja forms and a function like this:

https://gist.github.com/Pebblo/c48f75894b232f405727cf5ebfa4f119

You would need to create a ninja form and set the ID of that form on Line 20, then whenever a ticket shows sold out that ninja form will display.

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