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Waiting list error for new event registrations

Posted: July 25, 2022 at 7:26 am


TLH Senior Center

July 25, 2022 at 7:26 am

We are running into an issue where new users coming to the site are trying to register for an event that is currently sold out, so they are trying to register for the waiting list.

It appears that the waiting list functionality is operating under the assumption that the user has either purchased a ticket previously or already has a user profile in the system. But there is not a clear path for them to actually complete a new registration. Any ideas how to address this?

https://www.tallahasseeseniorfoundation.org/events/clay-creations-all-skill-levels-lsummer-2022/

See error message:
https://imgur.com/ulf1CLZ


TLH Senior Center

July 25, 2022 at 8:54 am

Just to clarify that this happens to new users and returning users. This seems to be a new issue as of the last two weeks. Wondering if a recent update that has caused this issue.

`
### WordPress Environment ###

Home URL: https://www.tallahasseeseniorfoundation.org
Site URL: https://www.tallahasseeseniorfoundation.org
WP Version: 6.0.1
WP Multisite: –
Path to uploads folder: /home/seniorsfound/public_html/wp-content/uploads
WP Memory Limit: 1 GB
FS Accessible: ✔
WP Debug Mode: ❌
Language: en

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 4000
SUHOSIN Installed: –
ZipArchive: ✔
MySQL Version: 5.5.5
Max Upload Size: 128 MB
GD Library: bundled (2.1.0 compatible)
cURL: 7.81.0

### The7 Information ###

Current Theme Version: 10.11.0
Current DB Version: 10.8.0
Installation Path: /home/seniorsfound/public_html/wp-content/themes/dt-the7
The7 Server Available: ✔
Ajax calls with wp_remote_post: ✔

### Active Plugins (42) ###

Gravity Forms: by Gravity Forms – 2.6.4
The7 LayerSlider WP: by Kreatura Media – 6.10.2
PDF Embedder Premium: by PDF Embedder Team – 5.0.2
Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.11
AddToAny Share Buttons: by AddToAny – 1.8.4
bbPress: by The bbPress Contributors – 2.6.9
Blackhole for Bad Bots: by Jeff Starr – 3.3.3
Total Upkeep Premium: by BoldGrid – 1.5.9
Total Upkeep: by BoldGrid – 1.15.2
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Clean Login: by codection – 1.13.5
Download Manager: by W3 Eden
Inc. – 3.2.49

The7 Elements: by Dream-Theme – 2.6.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Event Espresso – Calendar (EE 4.3+): by Event Espresso – 3.2.15.p
Event Espresso – Attendee Mover (EE4.10.14+): by Event Espresso – 1.0.6.p
Event Espresso – Events Table View Template (EE 4.4.9+): by Event Espresso – 1.3.9.p
Event Espresso – MER – Multi Event Registration (EE 4.7.0+): by Event Espresso – 2.0.19.p
Event Espresso – Stripe Gateway (EE 4.6.0+): by Event Espresso – 1.1.11.p
Event Espresso – Ticketing (EE 4+): by Event Espresso – 1.0.11.p
Event Espresso – Wait Lists (EE4.9+): by Event Espresso – 1.0.2.p
Event Espresso – WP Users (EE4.6+): by Event Espresso – 2.0.18.p
Event Espresso: by Event Espresso – 4.10.37.p
Give – Donation Plugin: by GiveWP – 2.21.4
Gravity Forms PayPal Standard Add-On: by Gravity Forms – 3.5
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
WPBakery Page Builder: by Michael M – WPBakery.com – 6.9.0
Members: by MemberPress – 3.2.1
My Custom Functions: by Space X-Chimp – 4.51
Nav Menu Roles: by Kathy Darling – 2.1.0
No Page Comment: by Seth Alling – 1.2
LoginWP (Formerly Peter’s Login Redirect): by LoginWP Team – 3.0.1.1
Profile Builder: by Cozmoslabs – 3.7.7
Really Simple SSL: by Really Simple Plugins – 5.3.2
Site plugin for tallahasseeseniorfoundation: by –
Stop Spammers: by Trumani – 2022.3
Branda Pro: by WPMU DEV – 3.4.8
Yoast SEO: by Team Yoast – 19.3
WP Hide & Security Enhancer: by Nsp Code – 1.7.9.2
WP Mail SMTP: by WPForms – 3.5.1
WPMU DEV Dashboard: by WPMU DEV – 4.11.14
`


Tony

  • Support Staff

July 25, 2022 at 2:09 pm

Hi there,

Thank you for the report, we are currently investigating this and I will update this thread with any findings/feedback.


TLH Senior Center

July 28, 2022 at 12:36 pm

Any update on this???


Tony

  • Support Staff

July 28, 2022 at 3:02 pm

Hi there,

I’ve just pushed an update to fix this. version 4.10.38.p

You likely won’t see the update on your site just yet but if you go to Event Espresso -> General Setting and just hit save it will force EE to run an update check.

The update should then show in Dashboard -> Plugins.


TLH Senior Center

July 29, 2022 at 8:37 am

Hello Tony,
Oddly, when logged into the EE > General Settings section, there is not an option to click Save? Am I missing something?


Tony

  • Support Staff

July 29, 2022 at 9:12 am

Hmm, not using MultiSite?

Make sure the ‘Update Settings’ meta box is enabled in the Screen options:

https://monosnap.com/file/nNF9K1CKJMfpHhtmC12425aN2EHUVX

I can’t think of any other reason for that not to show currently but will check.

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