Support

Home Forums Event Espresso Premium Voucher Import not working

Voucher Import not working

Posted: September 23, 2014 at 2:19 pm


melissa smith

September 23, 2014 at 2:19 pm

Groupon gave me 240 voucher numbers. I saved them in the template format as .csv and uploaded and the Voucher Importer replies back: “File uploaded successfully. – vouchers.csv
Temporary upload file has been successfully deleted.
Added a total of 0 vouchers to the database.”
But the vouchers.csv link in that message is blank.

I am using WP 4.0, Existing EE installation Version 3.1.36.6.P, Registration page: http://theinstantartist.com/event-registration/?ee=7


Dean

September 24, 2014 at 4:23 am

Hi,

Can you clarify what version of the Social Coupons addon you are using, also the version of the Voucher import addon.

Is the CSV file you used named vouchers.csv?

Finally can you provide a copy of the csv file or a screenshot of a few rows?


melissa smith

September 25, 2014 at 8:27 am

Social Coupons Version 1.5.4.p, Voucher IMport Version 0.1
Yes .csv was saved with the vouchers.csv file name.
Screenshot here: http://theinstantartist.com/wp-content/uploads/2014/09/Screen-Shot-2014-09-25-at-10.24.28-AM.png


Dean

September 26, 2014 at 1:20 am

Thanks for that Melissa.

Everything looks right, so I’m wondering if it’s an encoding thing. Can you send a copy of the csv file to me please?

You can send it to support@eventespresso.com and please include a link to this forum thread.


Dean

September 30, 2014 at 4:24 am

Hi,

Thanks for sending me a copy. I concur that this does not work. However, I added a name to the first coupon, and then all of the coupons imported correctly.

I then removed all the coupons, and removed the name from the csv file, and they still imported.

It seems, the act of saving the spreadsheet in Microsoft Excel makes it work.

Can I ask what program did you use to create/edit the spreadsheet in?


melissa smith

September 30, 2014 at 5:34 am

OpenOffice


Lorenzo Orlando Caum

  • Support Staff

September 30, 2014 at 7:05 pm

Hi Melissa,

Does your software offer a compatibility mode for saving CSV files?

If not, could you try another platform such as Google Spreadsheet (free in Google Docs)?

http://cl.ly/image/22310H2X1b1s


Lorenzo

The support post ‘Voucher Import not working’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso