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Voucher Code not 100% applied

Posted: April 16, 2024 at 2:19 am


www.wptraining.at

April 16, 2024 at 2:19 am

Hello,

Can you please send an update regarding following issue: https://eventespresso.com/topic/promotion-code-100-not-applied-to-tax/

I installed all the latest plugin but it still not seems to work and apply the discount to the tax.

Thank you

Martin


Rio

  • Support Staff

April 16, 2024 at 7:12 pm

Hello,

Can you check if your promotion setting is set to this?
https://monosnap.com/file/0BnuIh1IPZvaGOg402eFT9bNCGLyGe

Go to your EE dashboard -> Promotion -> Setting -> Apply Promotions Before Taxes
set to ‘yes’ then save.

thanks


www.wptraining.at

April 17, 2024 at 3:12 am

Hi yes, that is set but not working. Which versions are you using for the Plugins? thanks


Sam

  • Support Staff

April 17, 2024 at 12:18 pm

Hi Martin,

We are using the latest version of both the plugins to test.

Can you please share a direct link to the page where exactly you are facing the issue so that we can check?


Tony

  • Support Staff

April 17, 2024 at 2:37 pm

Hi there,

I’ve been looking into this and have just pushed an update for the Promotions add-on which should fix this (version 1.0.17.p).

Please go to Dashboard -> Event Espresso -> General Settings.

Make no changes and just hit save to force an update check, the update should then show in the plugins menu.

If you update to that version does it work correctly for you then?


www.wptraining.at

May 2, 2024 at 5:29 am

Hi Tony unfortunately this still doesnt work. I applied the update but it still leaves the tax.


www.wptraining.at

May 2, 2024 at 5:32 am

This reply has been marked as private.


Tony

  • Support Staff

May 2, 2024 at 5:52 am

Hmm, can I take a look at the site setup for this?

I’d like to match it locally to see what is going on.

If that ok, just send temp login details using this form:

https://eventespresso.com/send-login-details/


www.wptraining.at

May 3, 2024 at 5:37 am

Could this maybe affect the calculation, the sorting in the prices? https://prnt.sc/PjWv0Vf_nNoA


Tony

  • Support Staff

May 3, 2024 at 6:03 am

Hi there,

You ‘Apply Promotions Before Taxes’ option was set to No.

That needed to be set to Yes for the above promotions to work as your are expecting.

I’ve updated that on your site, can you test again, please?

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