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VIP support token, required questions

Posted: October 2, 2013 at 3:24 pm

Justin Lee

October 2, 2013 at 3:24 pm

I have a developer’s license with 1 support token remaining (unused since purchase).

When I try to access and use the token it says that I need to purchase a token.

I really need to access support for a problem I have with validating required questions. Simply put, the required questions are just being ignored and the submit goes straight through despite the required questions being blank.

I have checked the wpfooter() is in place, I have disabled plugins, I don’t really know how to check for JS errors. Nothing seems to be showing me what the problem is.

The validation worked when I checked it on very early sites with EE so I have to think it is to do with a recent upgrade to WP, EE or the drag and drop theme HeadwayThemes.

Any contact support could make with me, or any advice anyone could give is appreciated.

I am using the latest version of WP, HeadwayThemes, EE and the permissions pro plugin.




  • Support Staff

October 2, 2013 at 3:35 pm

Hi Justin,

Can you post the URL to the page where the validation isn’t working so we can take a look?

Justin Lee

October 2, 2013 at 3:38 pm

I’ve checked 3 sites and they are all not validating.

However, this site went live tonight for use tomorrow:


  • Support Staff

October 2, 2013 at 3:49 pm

This looks like you’re using one of the registration form shortcodes. We fixed a validation script issue for those in Event Espresso, which is available as an update now.

Justin Lee

October 2, 2013 at 3:51 pm

Hi Josh,

Thanks for your time.

I’m using that version. It’s all uptodate:

Event Registration and Ticketing Powered by Event Espresso – 3.1.35.P

Justin Lee

October 2, 2013 at 4:27 pm


What I mean to say, is that it was already up-to-date and at the version you recommended.

I still have the error with required fields being ignored, even though I am on 3.1.35.P


  • Support Staff

October 2, 2013 at 6:27 pm

Hi Justin,

We updated Event Espresso to to fix the validation issue in 3.1.35.P. is the newest version and supersedes 3.1.35.P.

Justin Lee

October 3, 2013 at 1:36 am

All fixed. Thank you!

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Status: closed

Updated by  Justin Lee 6 years, 6 months ago ago

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