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View Details Button Downloading iCal Instead

Posted: December 13, 2014 at 7:08 am


artiium21

December 13, 2014 at 7:08 am

Greetings, I have Event Expresso 4 and I am using the WordPress 4 I believe but the site is live and the client is complaining on the fact that the View Details button is triggering the iCal calendar to download. The site is https://www.naacpcolliercounty.com/events/ I am sure you will see what I am talking about. Everything is running great, they love it! Thank you Im pretty sure its probably a CSS issue, but could you give me a hand and take a look. Thank you


Dean

December 15, 2014 at 1:13 am

Hi,

That is a very strange issue. My best guess would be a conflict (plugin or theme).

I would recommend troubleshooting the site. First disable all other plugins except EE. If the issue no longer occurs, re-activate the plugins one by one, testing the View Details button each time (refresh the page each time too), until the issue re-occurs.

If the issue persists with all plugins deactivated (except EE), then try swapping temporarily to a different default theme to see if it’s a theme conflict (the Theme Test Drive plugin is very useful for this).


artiium21

December 21, 2014 at 9:54 pm

Hey, I updated and did several things, the client is asking and I was wondering maybe you all could go into the back end and see with the coding how to fix the problem, the site is https://www.naacpcolliercounty.com and I can DM you the login information to login


artiium21

December 21, 2014 at 10:15 pm

How to disenable the iCal feature button too?


Dean

December 22, 2014 at 2:58 am

Hi,

I am not sure looking at the code would help in any way as the ical functions correctly on all the test sites we have and this particular issue is the first I have seen, so I am fairly positive it is a conflict with another plugin.

Did you test the site with no other plugins active except EE?

Did you test the site with a different default theme?

The ical cannot be disabled, but can be hidden with CSS:

.ee-ical-sbmt { display:none; }

That CSS can be added to your themes style.css, though in order to preserve the CSS through theme updates we recommend adding it to either: a child themes style.css, your themes CSS options if it has any, or a plugin such as My Custom CSS.


artiium21

December 24, 2014 at 3:28 pm

Ok and how can I get the events to be listed Vertically instead of the Horizontal style that it has now? Thank you


Lorenzo Orlando Caum

  • Support Staff

December 26, 2014 at 10:29 am

Hi there Artiium, the default layout is to show them vertically. If you need a new design, then please check with an Event Espresso professional here:

http://eventespresso.com/developers/event-espresso-pros/


Lorenzo


artiium21

December 26, 2014 at 1:15 pm

Thank you and my final question, how do I disable the “View Details” button because theres a glitch, the first “View detail” button it takes them to the event, but on the remainder buttons, the iCal downloads and thats not good, so how do I remove the “View Detail” button and I think that will solve all my problems


Josh

  • Support Staff

December 26, 2014 at 2:02 pm

Hi there,

I checked your site and I’m afraid removing the View Detail button will not solve your problem. Here’s a screenshot that outlines where the problem is:

https://www.evernote.com/shard/s4/sh/7bb97cd7-a4ab-48d0-8d71-d9820ba30e68/dd2ac9d270a3b53ca459d12d37837f7f

If you take a close look at the html, you’ll see that the short description div ends prematurely, and the undesired effect is the form and input elements that make up the ical button do not get closed. So removing the next element on the page (the view details button) will not fix your issue.

Here are a few things that you can try that can help:

1) Check your theme’s settings to see if there is a way to allow for more characters in the short description/excerpt part of the post archives. If there’s a way to make it not limit the characters at all (like show the full content) that would work too.

2) The other approach that might work is to reduce the number of characters that gets output to the short description. One way to do this is remove the ical button using a custom function. Here’s a link to our documentation that has the code that you can use to remove the ical feature entirely:

http://eventespresso.com/wiki/useful-php-code-snippets/#disable-ical

The ideal fix would be to find where the WordPress theme ends the short-description div too early and change it so it doesn’t limit the short-description div prematurely.


artiium21

December 27, 2014 at 4:32 pm

Thank you so much it fixed it!! I saw the settings to allow more words! Thank you, you guys are the greatest, love this plugin!!


Dean

December 29, 2014 at 2:48 am

You’re welcome!

Feel free to share the love! http://eventespresso.com/about/help-us-help-you-how-to-share-event-espresso/

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Updated by  Dean 4 years, 9 months ago ago

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