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sbefoundation
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September 28, 2016 at 3:00 pm
Hi,
I’m having an issue with the text not displaying on my buttons properly. After selecting the amount of tickets that I want and clicking on “view my cart” at the bottom of the page, a box appears that says, “1 item was successfully added for this event.” Below that sentence are 2 boxes that I assume hold check out options. However, the text does not display and therefore I cannot read the options. We are using the most updated version of WP and EE however, we have gotten notice that we need a PHP update. Could that be the cause of the display issues?
Best,
Courtney
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Josh
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September 28, 2016 at 3:18 pm
Hi Courtney,
An older version of PHP will not cause this. Usually it’s caused by the way the WordPress theme styles links. Can you post a link to the event here so we can take a look?
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sbefoundation
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September 28, 2016 at 4:44 pm
Hi,
Here you go: http://sbefoundation.org/events/granada-fundraiser/
Thanks!
Courtney
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Josh
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September 28, 2016 at 5:05 pm
That’s definitely some conflicting styles being added by the theme.
What you can do is add the following to your custom stylesheet:
a.event-cart-button,
a.cart-results-button {
background: none;
color: #225d91;
height: auto;
}
a.event-cart-button:hover,
a.cart-results-button:hover {
color: #225d91;
}
a.cart-results-button span,
a.event-cart-button span {
font-family: dashicons;
background: none;
display:inline-block;
padding: 0;
}
If you do not have a custom stylesheet, you can add a CSS editor by installing the Reaktiv CSS Builder plugin.
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sbefoundation
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September 29, 2016 at 10:39 am
Hi Josh,
Thank you, that fixed that issue. However the same thing is happening with another one of the buttons on the Personal Information page. I think that it’s the “View Cart” button that is to the left of the “Proceed to Payment Options” button. Can you provide me with the code to fix this?
Also, I can’t figure out how to get my event to not require pre-approval. This message is displayed and I can’t figure out how to get rid of it.
“Important Notice: Events Requiring Pre-Approval
The following events do not require payment at this time and will not be billed during this transaction. Billing will only occur after the attendee has been approved by the event organizer. You will be notified when your registration has been processed. If this is a free event, then no billing will occur.”
I have the default payment status selected as “Approved” so I don’t understand why this message still occurs. Please advise.
Best,
Courtney
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sbefoundation
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September 29, 2016 at 10:45 am
Hi,
I’ve also tried to change the “Default Registration Status” option under the “Default Settings” tab to Approved instead of Pending Payment but it does not register this change when I click save. It continues to read Pending Approval, no matter how many times I try to save a different option.
Best,
Courtney
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Josh
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September 29, 2016 at 10:46 am
Looks like we’re almost there. Here’s an update to the above code with a few changes:
a.view-cart-lnk,
a.event-cart-button,
a.cart-results-button {
background: none;
color: #225d91;
height: auto;
}
a.view-cart-lnk:hover,
a.event-cart-button:hover,
a.cart-results-button:hover {
color: #225d91;
}
a.view-cart-lnk span,
a.cart-results-button span,
a.event-cart-button span {
font-family: dashicons;
background: none;
display:inline-block;
padding: 0;
}
Now when you mention that you have the default payment status selected as “Approved”, is that option set in the event editor or in an options panel outside of the event editor? It should be set right in the event editor.
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sbefoundation
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September 29, 2016 at 10:55 am
Hi,
It’s set as approved in the event editor yet that message still appears.
Best,
Courtney
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sbefoundation
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September 29, 2016 at 10:58 am
Hi,
That message appears after I click “Proceed to Payment Options”. It’s strange that message appears because it DOES provide have an option to pay with AuthorizeNet at the bottom.
Best,
Courtney
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Josh
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September 29, 2016 at 11:41 am
Hi Courtney,
Can you try clearing your browser’s cache? I’m not seeing the notice about pre-approval when I try a registration there.
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sbefoundation
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September 29, 2016 at 11:46 am
Hi Josh,
Something must have changed because I’m not seeing it either anymore. Hurrah! Let’s call that problem fixed then. Another issue has presented itself however, I need to delete a few tickets that EE has automatically locked and archived. Our PHP server needs to be updated so we have a limited amount of space. How can I override this automatic lock? I need to trash those tickets.
Best,
Courtney
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Josh
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September 29, 2016 at 12:03 pm
When a ticket is locked, that means there has been a registration for it, so it cannot be removed or deleted until you delete the registrations for that ticket.
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sbefoundation
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September 29, 2016 at 1:04 pm
Hi,
Okay! Looks as though everything’s been sorted out. One last question though, my web developer wanted me to ask you if all the code that you gave us needs to be added to the multi-event CSS?
Best,
Courtney
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Josh
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September 29, 2016 at 1:11 pm
No the code is a specific fix for your specific WordPress themes. So it should either be added to a WordPress child theme’s stylesheet, a WordPress theme CSS editor, or into an editor added by a plugin like the Reaktiv CSS Builder plugin or Jetpack.
If you ever change themes, you will not need that fix anymore, and it can be removed.
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sbefoundation
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September 29, 2016 at 1:21 pm
Hi Josh,
Okay, I’ll pass that info along. I think that’s all of the help we need at the moment. Thank you for your assistance!
Best,
Courtney
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