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Venues still associated even though deleted and raw html content showing

Posted: September 14, 2023 at 9:50 am


PropertyBar

September 14, 2023 at 9:50 am

Hello,

We are experiencing a couple of issues.

1. We created some venues and associated them to some events, but now no longer need them, but although we have deleted the venues, and when you edit the event the venue is not applied in the dropdown, it still has the venue associated in the list and also on some of the registration steps, how can we remove this?

2. We have used the following shortcode: [ESPRESSO_MY_EVENTS] but when you click the actions cog to see the events details it’s all in raw HTML.

Many thanks for your help,
Tonya


PropertyBar

September 14, 2023 at 9:56 am

This reply has been marked as private.


Rio

  • Support Staff

September 14, 2023 at 9:00 pm

The site that is connected with your site is propertybar.cpanel2-realityhouse.temporarywebsiteaddress.com

Can you tell us your correct URL, then put your support key in your live site.

Also, Can you tell us more about your system information.
https://monosnap.com/file/Fu5KXuYletfNYZQsfBq0R5hkQx10fn

For testing can you do the following,
You can use https://wordpress.org/plugins/health-check/ or any similar plugin.

You can do the above using Troubleshooting mode:

Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.

That will disable all plugins and switch to a default theme and then allow you to enable specific plugins whilst in troubleshooting mode. Once disabled you will revert back to the current state.

May we also the theme you’re using? you can also test the theme if there’s possible conflict. you can also use that plugin to check this.

Do you also have cache plugin? or your hosting?

Thanks

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