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Venue and custom email wont' save

Posted: May 20, 2020 at 10:37 am


Tony

  • Support Staff

May 20, 2020 at 11:52 am

Hi there,

With the number of datetimes and tickets you have in that event you are likely hitting your server max_input_vars setting. If you add another ticket to the bottom of your list (doesn’t matter what settings you use for it) and save, does it disappear?

Go to Event Espresso -> Maintenance -> System information.

Search for max_input_vars, what value is it set to?


greg@successteam1.com

May 20, 2020 at 2:18 pm

it says 1000

(Note: I replied via email but it did not update)


Tony

  • Support Staff

May 20, 2020 at 2:28 pm

Did you test adding an additional ticket to the event?

With the number of inputs on your event editor you’ll be over that.

max_input_vars basically tells your server how many inputs it can read and then ignore this rest on the page, if the Venue and Message settings are after the first 1000 (likely will be) they’ll simply be ignored.

Your host will often have a section within your control panel to update the max_input_vars value, if not I recommend opening a ticket with them and requesting they up that limit for you.


greg@successteam1.com

May 20, 2020 at 5:03 pm

updated the max_input_vars to 2000 then it worked. They have this event every week any advice on how better handle the it getting pretty busy on page


Tony

  • Support Staff

May 21, 2020 at 4:42 am

With the current event editor, you’ll need to break out those events into multipe events. For example an EE event each quarter so that you can use less datetimes/tickets in a single event.

You can then duplicate the event and edit the original title and slug to use something like ‘1st quarter’ or an actual date, then rename the duplicate title and slug to match what the original was (meaning the same URL continues to work as expected).

We are working on a new way to manage events like this that won’t require the above but it is currently not ready for release so the above workaround will keep your DateTimes and Tickets a little more manageable.

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Updated by  Tony 5 months, 1 week ago ago

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