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Reece
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April 21, 2015 at 4:25 pm
I upgraded from 4.2 to 4.6 today.
I can no longer register for events. Everything else I have tested is working so far. All of my data ported over fine too.
http://amywheeler.com/events/testing-event-registration/
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Reece
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April 21, 2015 at 4:27 pm
An error has occurred:
First Name is a required value.
EE_SPCO_Reg_Step_Attendee_Information – _verify_critical_attendee_details_are_set_and_validate_email – 873
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Lorenzo Orlando Caum
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April 21, 2015 at 6:43 pm
Hi Reece, were you recently using any caching plugins such as WP Super Cache?
If so, please setup no cache rules for your Event Espresso pages to correct this issue:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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Lorenzo
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Reece
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April 21, 2015 at 6:49 pm
Lorenzo,
Thank you for the reply. No we do not use any cache plugins.
Thanks
-Reece
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Reece
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April 21, 2015 at 6:53 pm
Lorenzo,
The client deleted the even unfortunately.
Try this one: http://amywheeler.com/events/sytar-2015/
Also, I activated the “Phone Number” input, then deactivated it and it is still showing.
We do not use any cache plugins.
Thanks
-Reece
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Reece
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April 21, 2015 at 6:56 pm
Lorenzo,
Sorry, he keeps messing with the events. Let me get a solid URL for you to see this error in action.
Thanks
-Reece
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Reece
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April 21, 2015 at 6:57 pm
Lorenzo,
Here you go:
http://amywheeler.com/events/testing-event-registration/
Thanks
-Reece
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Lorenzo Orlando Caum
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April 21, 2015 at 7:13 pm
Hi Reece, could you try the following troubleshooting steps?
1) Login to your WP Dashboard
2) Browse to the Plugins screen
3) Temporarily deactivate all plugins
4) Reactivate Event Espresso and retest registration checkout
If the error goes away (no longer appears), then a conflict with another plugin is happening here. Try restoring a few plugins at a time and then re-testing until you pinpoint the source of the conflict.
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Lorenzo
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Reece
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April 21, 2015 at 9:05 pm
Lorenzo,
I will try that now.
Also, worth mentioning is that the “Upcoming Events” widget no longer works either.
Thanks
-Reece
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Reece
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April 21, 2015 at 9:14 pm
Lorenzo,
This plugin is causing EE not to work correctly:
https://wordpress.org/plugins/clean-and-simple-contact-form-by-meg-nicholas/
Also found out the issue with the events not displaying on upcoming.
I’ll replace this with a different contact plugin.
Thanks
-Reece
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Lorenzo Orlando Caum
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April 22, 2015 at 2:16 pm
Thanks for updating us Reece. Could you also share how to fixed this?
Also found out the issue with the events not displaying on upcoming.
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Lorenzo
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Reece
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April 22, 2015 at 3:04 pm
Lorenzo,
We were not adding them to the category that was selected to display in the footer widget. We derped. lol
Thanks
-Reece
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Reece
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April 22, 2015 at 3:07 pm
Lorenzo,
Also, while you are here. How much is it going to cost to renew my license?
Expires in a few months and could not find the renewal rate anywhere.
Thanks
-Reece
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Lorenzo Orlando Caum
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April 22, 2015 at 6:09 pm
Hi Reece,
Here are our loyalty discounts for renewals:
Personal support license: 25%
Business support license: 35%
Developer support license: 50%
The renewal offers will go to the email on the account a few weeks before the support license expires. We do not auto-bill or auto charge for renewals.
Your support license is a personal support license so you would receive a unique link with a 25% savings for your renewal
Hope that helps!
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Lorenzo
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