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v3.1.28.3.P Update Error – EE not properly recognizing right to auto-update

Posted: November 13, 2012 at 5:26 am


Roger

November 13, 2012 at 5:26 am

Now that 3.1.28.3.P is available, I am getting the following message in my WP EE admin (and Plugins page): “You have the correct Site License Key for Espresso Members but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

My license is fine and up-to-date, and I have EE on only one domain, so the message does not apply. In fact, it did not appear on my most recent update, last week, to v3.1.28.2.P and nothing in my EE configuration or licensing has changed since then.

Just now, the notice appeared to the update for the Members Addon to v1.9.5.1 … and I’m getting the same error message there.

Please advise.


Dean

November 13, 2012 at 5:38 am

Hello Roger,

I have reset your licence key, please remove the current one from the Event Espresso > General settings and save and check your Account page for the new one (it may be the same, but they occasionally change) re-add it to the settings page and save.

That should sort it but please let us know if it doesnt.


Roger

November 13, 2012 at 5:48 am

That did the trick, Dean.

Thanks very much for your prompt action and reply.


Alan Coyne

November 13, 2012 at 6:39 am

Can I get a reset also please. Same issue

Tks

Alan


Josh

  • Support Staff

November 13, 2012 at 9:56 am

Hi Alan,

Your key has been reset from our end. Can you hit the General Settings page in the Event Espresso menu and reset the key that’s entered there?


Justin Perry

November 13, 2012 at 11:29 am

I got the same thing. Tried to request a reset from my EE account, but I’m concerned finishing “Checkout” will charge my account. I’ll leave it as is for now and hope this thread accomplishes the same thing.


Dean

November 13, 2012 at 12:05 pm

@justin have reset your licence key, please remove the current one from the Event Espresso > General settings and save and check your Account page for the new one (it may be the same, but they occasionally change) re-add it to the settings page and save.


Justin Perry

November 13, 2012 at 12:20 pm

@dean

Done. Working now. Thank you.


bgcmidlands

November 13, 2012 at 12:41 pm

Having the same issue. I’ve reset on the WP end a few times now. No luck. Thanks for the help!


Ted Karlsalr

November 13, 2012 at 12:42 pm

I have the same problem. Can you please reset mine as well?


Jed Barish

November 13, 2012 at 1:05 pm

I have the same problem. Im going to reset the key.


scboston

November 13, 2012 at 1:15 pm

Same issue here as well. Could I also get a reset?


Dean

November 13, 2012 at 11:18 pm

@philip reset @Ted reset @jed I cannot reset, it advises me it has not been entered into a site, if it has please remove, save, re-add it and save. @scboston rest

  • This reply was modified 8 years ago by  Dean.


Jed Barish

November 14, 2012 at 4:41 pm

Remove the plugin from my wp site? Please explain or email me directly. I need to update it immediately. Thanks!


Greg Layton

November 14, 2012 at 5:29 pm

We are also experiencing the same auto update / license conflict. Can you reset ours also?


Dean

November 14, 2012 at 11:27 pm

@jed, no not the plugin, the licence key, in Event Espresso > General Settings.

@Greg, done.


Jasper den Hartog

November 15, 2012 at 12:03 am

Please reset ours. I already removed key and re-entered it.
Keep getting the ‘You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.’ message.

This is already the third time this happened to our site. Is there a solution?


Dean

November 15, 2012 at 12:40 am

@Jasper I have reset it. We are working on the licence system to reduce/stop the need for the resets.

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