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UTF8 encoding

Posted: August 21, 2012 at 2:17 am

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Keren Ahvah Meshihit

August 21, 2012 at 2:17 am

My invitees are hebrew speakers and most of the will enter the information in hebrew. problem is, the encoding is wrong. the ticket PDF buttons brings up a pdf page with #%&$^@#%$%! instead of hebrew. same for the excel or CSV exports. thank you 😀

Chris Reynolds

  • Support Staff

August 21, 2012 at 2:01 pm

This is a known issue with the PDF-generation class that’s being used in the current version. We are abandoning this class in favor of a more robust and UTF-8-friendly PDF generation class in 3.2 (we’re already using it for tickets in 3.1). I’m not sure how likely it is that we will be able to port this over to 3.1 — we started going down that road but ran into some issues. I can take a look and see if we can resurrect it.

For CSVs, try using a program that isn’t Microsoft Excel. Excel has horrible support for UTF-8 character sets and will universally cause problems no matter what language you’re coming from. OpenOffice can read and write all the same file formats that Microsoft Office uses and supports UTF-8 out of the box.

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