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user unable to pay after registration

Posted: April 14, 2020 at 2:37 pm


registerble

April 14, 2020 at 2:37 pm

on this page ..or any other reg page , all registration would go as expected , but upon “proceed to payment” …the browser would refresh and land you back at the same page …..with no payment option

so looking through the forums I found the problem the ” recaptcha” reCaptcha through Event Espresso –> Registration Form.

I turn off this setting , and all now works

has done this also at I believe the last update, which fixed itself after the update

any insight into this so we can turn recaptcha back on ?

heres the system info
WordPress Version: 5.4

PHP Version: 7.0.33

MySQL Version: 5.6.47

Event Espresso Version: 4.10.6.p

WordPress Address (URL): https://register.bigleagueexperience.com

Site address (URL): https://register.bigleagueexperience.com


Josh

  • Support Staff

April 14, 2020 at 3:01 pm

Hi,

There may be a plugin conflict or even a conflict with the theme.

One quick thing you could try though is try changing the reCAPTCHA settings in Event Espresso > Registration Form > Reg Form Settings. After setting Use reCAPTCHA to Yes:
1) Change Invisible reCAPTCHA Protection to Ticket Selector only.
2) Set Theme to Invisible
3) Click Save
4) Then to verify reCAPTCHA is working, log out of the website (or in a different browser than the one you’re logged into the site with) and go to an event page. Then start a registration. You should see a litte reCAPTCHA badge on the event page. You should also be able to proceed to the attendee information step with no trouble if everything is working.

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Status: publish

Updated by  Josh 1 month, 1 week ago ago

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