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JBW
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June 20, 2014 at 2:10 pm
I have customers that register and pay for event tickets without registering as a member on the WP site. How do they cancel their registration, and get refund?
How do I cancel their registration and force the refund?
I haven’t seen this functionality anywhere.
Please help,
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Lorenzo Orlando Caum
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June 20, 2014 at 5:57 pm
Hello,
If they are not a member through WordPress, then you would need to manually cancel the registration and then refund the payment through your payment processor.
For example, if they were using PayPal, then you would refund the payment through PayPal.
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Lorenzo
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JBW
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June 20, 2014 at 6:10 pm
So simply just delete the attendee from the event and refund through Paypal?
Okay. So I should likely turn on the setting to require attendees to register through WP to insure that ability in the future?
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Lorenzo Orlando Caum
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June 20, 2014 at 7:37 pm
If they are a member, then they can cancel the registration themselves.
However, refunds would need to be manually processed.
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Lorenzo
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