|
Allen
|
February 3, 2020 at 8:54 am
Hi,
So, I am experimenting with the User Registration add-on. I am working with one of our players (attendees) to figure out whats going on.
She has signed up for 2 events. The first 2 attempts failed. I see them in my back-end as “Pending Payment/Abandoned” and “Pending Payment/Incomplete” … her third attempt worked fine.
In her “Event Dashboard” she sees 3 Tickets for EventA and 2 Tickets for EventB
As I suspected, the system is showing her the failed attempts. However, it is not showing the “Approved” ticket for EventB … she should see 3 tickets for each event (failed twice, approved once)
I have her username and password so I can test from her end also.
Does this make sense? Can you help?
Also – I really have no need to show customers tickets for failed attempts – I think this will only confuse people. Can I set the Dashboard to show ONLY approved tickets?
Also – I see that it shows previous registrations also. Can I set it to show the most recent ones first? Her cart shows last year’s registration at the top and the two from this year below it. Again, may confuse some people…
Thanks!
|
|
Tony
|
February 3, 2020 at 2:31 pm
Hi Allen,
Which dashboard are we referring to here?
I’m assuming the output from [ESPRESSO_MY_EVENTS] on the front end?
If you look at the EE contact for each of these group, do they all link to the same WP User?
You can find this by editing the primary registration for each group, clicking on the ‘View/Edit Contact’ button and then on the edit contact page there should be a ‘WordPress User Profile’ link in the top right, example: https://monosnap.com/file/SVx9eIESQP61BuzJ1gYp2Nw0hkPamC
If you hover over that link in the bottom right of your browser is should show the full link and you’ll see user_id=xx (or click on the link and then view the address bar for that same info).
Do all 3 group registrations link to the same user_id?
|
|
Allen
|
February 4, 2020 at 11:03 am
ok, so, turns out she signed up using 2 different email addresses for some reason, which I discovered viewing each profile as you explained.
So, I tried to “edit profile” for the 1 random entry, and made it the same email as her other entries, thinking it would group them all together.
But, as you can probably imagine – it did not. Now, I have two listings for her in EE Contact List. One has 6 Registrations (oddly enough, when I click on the “6” to see her Registrations, I actually see 7 events listed .. 3 Approved/Complete, 4 Pending … so where is the 6 coming from?) and her other Contact only has 1 …
How do I merge these two? Her Contact ID 2810 has 6 Registrations and is linked to her [Espresso_My_Events] but her Contact ID 13261 has the 1 … both have the same email address. Only difference I see is their slug, which is being generated by WP I assume …
So, how do I sync or merge these accounts?
|
|
Tony
|
February 5, 2020 at 11:44 am
So, I tried to “edit profile” for the 1 random entry, and made it the same email as her other entries, thinking it would group them all together.
But, as you can probably imagine – it did not.
Correct, it won’t merge EE Contacts together like that, in short, it’s far to easy to break registrations and lose data if we do that automatically.
How do I merge these two? Her Contact ID 2810 has 6 Registrations and is linked to her [Espresso_My_Events] but her Contact ID 13261 has the 1 … both have the same email address. Only difference I see is their slug, which is being generated by WP I assume …
So, how do I sync or merge these accounts?
You can’t merge them but what you can do, is set the registration that is assigned to Contact ID 13261 to Contact ID 2810, meaning the registration is linked to the ‘correct’ EE_Contact (I’m assuming the contact ID you are referring to is the EE_Contact).
To do that you’ll need to add this snippet to your site:
https://gist.github.com/Pebblo/239dcbbab9514c13ba48fe3e8e9a5add
You can add that to a custom functions plugin on your site, we have some documentation on creating one here:
https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/
That will add a field to the edit registration page that will allow you to set the Contact ID for that registration. Be careful when doing so and make sure you set the correct contact ID!
|
