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User registered for event after ticket sale closed

Posted: June 22, 2020 at 7:59 am


shofar

June 22, 2020 at 7:59 am

Hi,

Had a few of these the past week:

When a user leave the event page open and the event ticket registration ends in that time they are still able to register even though the ticket registration expired.

We had a user register for an event almost an hour after event closed. We tested it on our side as well and was able to register if the event page was not refreshed.

Is there any way to keep this from happening?


Tony

  • Support Staff

June 22, 2020 at 9:53 am

Hi there,

When you say the ‘event page’, may I ask which specific page that is, please?

The single event page? Meaning the page with the ticket selector on it or did they already add the tickets to the session and are on the single page checkout?


shofar

July 6, 2020 at 1:04 am

Hi Tony,

Sorry for the late reply.

It is on the single event page and they have not yet added the ticket to their cart.

I realize this can probably be solved by setting meta refresh in the header but not sure if this would affect the working of the EE site or what a safe timeframe would be.


Tony

  • Support Staff

July 6, 2020 at 9:21 am

If the user is on the single event page is should already check for spaces available when they submit the ticket selection and show something like this:

https://monosnap.com/file/a2oOHaBc1zlkV4qY6GUXoVWLv6gJ39

To explain that screenshot I created a new event with 1 space and opened the single event page in a private window, so the ticket selector had already loaded with a dropdown allowing me to select a ticket. I stopped there on that window, without selecting anything.

In a normal window I did the same only there I selected the ticket and purchased.

Then back in the private window, selected the ticket and hit submit, the above is the result.

Can you create a new event on your site with a single ticket available so I can run a test there and see what is happening? Just post the link here so I can view it.


shofar

July 7, 2020 at 3:22 pm

Hi,

Thanks for the response. What you are testing and suggesting is working fine. The problem is not the ticket limiter. When I test the ticket limit it works fine. The issue is that when I set the ‘sell untill’ time it doesn’t stop users from buying tickets. Even though you can clearly see the date and time on the ticket it still allows users to register.

I’ll send the test link in a private reply.


shofar

July 7, 2020 at 3:25 pm

Okay so now that I reloaded the page to send the link the ticket sales expired as expected. But if the single event page was open during the expiration of the ticket I was still able to buy a ticket.


Tony

  • Support Staff

July 8, 2020 at 10:41 am

Ah, my apologies, I misread your initial post.

We currently don’t check the sale dates on submission but we may be able to to this via a hook, I’ll check into this and get back to you soon.

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Updated by  Tony 1 day, 5 hours ago ago

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