Home Forums Event Espresso Premium User Permissions Override

User Permissions Override

Posted: July 28, 2016 at 6:21 pm


July 28, 2016 at 6:21 pm

When migrating the site to a new hosting the user permissions sort of got screwed and now i cannot access the General Settings with my Admin account. When I created a Espresso Master Admin user it just would not let me access anything at all.. i couldn´t even see Event Espresso on the sidebar.

How can I override these settings through FTP so i can set my self as a Master Admin again, and more importntly WHY CAN´T I SEE THE GENERAL SETTINGS TAB??? IM ON EE3.. Any help is more than welcome!



  • Support Staff

July 29, 2016 at 8:49 am

Does this happen when only the Event Espresso 3 core plugin is activated?


August 1, 2016 at 11:11 am

As far as i can tell.. should I deactivate all other EE plugins and check? DO i need Master Admin permission to access the general settings area?

I specifically want to change our business address as it appears in the automatic invoice.. I am assuming this setting is changed from within the General Settings, right? I dont see the point of having this be so complicated..


  • Support Staff

August 1, 2016 at 1:30 pm

Normally this isn’t so complicated and is likely the result of a mistake made while migrating the site to new hosting. Maybe this will work: You can try creating a new “Administrator” level account, then see if you can load up that General Settings page.

The support post ‘User Permissions Override’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 years, 11 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!