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User is able to register and pay through PayPal but is not in Event Espresso

Posted: September 9, 2021 at 12:58 pm


TheRightChoice

September 9, 2021 at 12:58 pm

We are getting intermittent registrations that we see have paid through Paypal (Linked to Event Espresso) but they do not show up in the system or on any roster.


TheRightChoice

September 9, 2021 at 1:04 pm

Versions:
PHP 7.3
Event Espresso 4.10.13.p
Event Espresso – Attendee Mover (EE4.9.13+) V 1.0.5.p


Tony

  • Support Staff

September 9, 2021 at 1:43 pm

Hi there,

Whenever we’ve seen anything like this in the past, it’s been due to caching. So starting with the most common cause, any caching plugins installed?

Any server-side caching forced by your host?

Which specific PayPal payment method are you using?


TheRightChoice

September 10, 2021 at 6:58 am

This makes sense, I have turned off the server side caching. Thank you, hopefully this will fix the issue.


Tony

  • Support Staff

September 13, 2021 at 4:20 am

You usually don’t need to completely disable all caching if you can exclude the EE critical pages from it, we have some documentation on setting up a caching plugin to exclude the EE critical pages here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

The same applies to serve side caching but often you will need to request your host disabled the cache for you once you’ve found the correct slugs to exclude (more details in the link).

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