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User can't edit form in same session.

Posted: August 24, 2017 at 3:08 am


tomasz.szenborn

August 24, 2017 at 3:08 am

Hi i have problem with this addons.

When user is logged and in same session that he registrend to envent he wanna to change his registration, when click edit on

[MY_EVENT_PAGE]

User is moved to checkout page, no to reg form ..

please help me 🙂

greeting


Tony

  • Support Staff

August 24, 2017 at 3:39 am

Hi there,

Do you mean ‘[ESPRESSO_MY_EVENTS]’?

Can you post a screenshot of the link they are using?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


tomasz.szenborn

August 24, 2017 at 3:57 am

Yes I meant [ESPRESSO_MY_EVENTS].

Screen shot of link ? I do not understand what kind of link you need


Tony

  • Support Staff

August 24, 2017 at 5:11 am

I’m not sure of the steps the user taking to reproduce the problem so I’m looking for a screenshot showing what the user is clicking.

Or if you can provide more details of the exact steps taken I can investigate from there.


tomasz.szenborn

August 24, 2017 at 5:52 am

1. User logs on

2. The user clicks on the link to the registration form

3. User click Submit

4. User go to THANK YOU PAGE

5. In the same session, he realized that he had made a mistake in the form.

6. User click on MY EVENTS menu with [ESPRESSO_MY_EVENTS]

7. And when he clicks on the icons with a small man and a pencil: d
He does not show the registration form, only shows him THANK YOU page.


Tony

  • Support Staff

August 24, 2017 at 7:53 am

Ok, thank you.

I tested this on a couple of test sites and could not reproduce, is this a paid ticket or free?

Can you link me to an event I can view this on? I’ll likely need an test account I can use to log in and view My Events with which you can send login details for using:

https://eventespresso.com/send-login-details/

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