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URGENT!! "Sold Out" Event Status – CANNOT CHANGE

Posted: April 13, 2017 at 11:24 am


cfreshmartech

April 13, 2017 at 11:24 am

Hello,

We have a campaign running and I am unable to change the event status from “Sold Out” to “Available.”

Some things to note:
– The Event is NOT sold out (# of registrations is less than tickets available)
– Event “tickets on sale” times are between 4/04/2017 and 4/24/17 (still valid today)
– No matter how many times I “Publish” the event again, the status still does not change.

Please help as have a campaign running right now and this is causing problems!


Josh

  • Support Staff

April 13, 2017 at 11:48 am

May I ask are you running the current version of Event Espresso 4? (4.9.37.p) If not, can you update to the latest version of Event Espresso?


cfreshmartech

April 13, 2017 at 12:00 pm

Ok. I’m in the process of updating now. I’ll respond back here in a few after it’s updated either way (whether it’s fixed or not).


Josh

  • Support Staff

April 13, 2017 at 12:11 pm

After you’ve updated you may need to the Event Espresso > Maintenance > Reset page and click on the Reset Ticket and Datetime Reserved Counts button. After the reserved counts are reset, you can go to edit the event and click on Publish.


cfreshmartech

April 13, 2017 at 12:16 pm

Hi. I have updated to 4.9.37.p and it has not fixed the issue.

When I navigated to the event, it still said “Sold Out” in the back-end. So, I tried to update the status to “Pending Review” and then clicked “Publish” and it still didn’t update back to the available again.

Quantity available for the tickets is still greater than what was sold.

Please help! Thank you!


cfreshmartech

April 13, 2017 at 12:18 pm

I think your last fix with the “Reset Ticket and Datetime Reserved Counts” button fixed it! I had to go back and Publish the event again, but it seems to be working! Thank you so much!


Josh

  • Support Staff

April 13, 2017 at 12:49 pm

The combination of getting the lastest update, then using the reset button fixes the issue. Partly because the prior versions of Event Espresso didn’t have a reset reserved count button.

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Status: closed

Updated by  Josh 2 years, 7 months ago ago

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