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Urgent! Settings for payment method Invoice blank after making some changes

Posted: January 18, 2015 at 4:11 pm

Renate Brokelmann

January 18, 2015 at 4:11 pm

Hi, after I made some changes in the address field the payment method page is blank. I can’t change or adjust anything anymore!!!

Some other general settings have gone awry as well

Is there a way to reset JUST the payment settings?



January 19, 2015 at 12:12 am


There isn’t a way to just reset that data from the plugin. The white screen sounds like a memory issue or fatal error.

You could try:

Increasing the memory allocation:

Turning on WP Debug to see if any error messages appear:

Both require editing the wp_config.php file, so maybe back this up first. Also please note that WP_Debug should not be left turned on permanently, it’s only to help find any errors that might be occurring on that page.

Renate Brokelmann

January 19, 2015 at 12:42 am

It doesn’t seem to be a memory problem and there is no debugging info.

So now I have to reinstall everything?! Is there no way to e.g. reset just the payment data in the database?


January 19, 2015 at 2:03 am


Well you can reset the plugin tables via the Maintenance > Reset/Delete Data tab, but that will wipe everything EE related including events.

I haven’t tried this on a live site, so I cannot confirm the risks involved but one option would be to find the ee_config option in the WP_OPTIONS (the WP prefix may be different on your site) table of your database.

This contains all options including the Payment Gateway data.

Deleting this entirely will basically reset the settings, but you will get at the very least a (PHP) warning message in your site until you re-save the General Settings.

Please note editing/deleting this is at your own risk and I would strongly advise backing up your database before doing any edits.

Renate Brokelmann

January 19, 2015 at 12:51 pm

Ok, I found the problem.

I did a database backup at first (of course), then deleted the contents of the ee_config entry in the database. The options where reset EXCEPT for the invoice option – which was gone.

I then remembered that I modified the invoice templates following these instructions:

I just tried to rename everything except for the receipt template, and now it works again. So either I made an adjustment which caused the error, or the other templates can’t be modified (?). Anyway, I now know what to look for.


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Status: closed

Updated by  Renate Brokelmann 5 years, 4 months ago ago

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