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URGENT Paypal Optional under Paypal settings in EE4

Posted: April 9, 2015 at 2:00 am


Omar Paloma

April 9, 2015 at 2:00 am

I just noticed something today. On my non EE website people paying with paypal were directed to a paypal page that allowed payment by paypal and with credit/debit cards ‘through’ paypal without requiring a paypal account. I noticed today that people paying with paypal weren’t given this option. I checked my paypal settings and verified that the ‘optional’ setting was working. Checked back with my ee4 payment page and could see that it was ‘working’. I then cancelled the transaction and checked again…. not working. The ability to pay via paypal without a paypal account was, again, not present.

It is totally unclear if this is paypal problem or paypal payments ee4 problem but i can say that on my paypal account the settings are all correct. I need to switch back to paypal from stripe tomorrow so you help would be appreciated.


Omar Paloma

April 9, 2015 at 2:18 am

I checked one other thing but I think it’s a longshot. I found this on a wordpress wooCommerce/paypal support page https://wordpress.org/support/topic/express-checkout-without-a-paypal-account-not-working

Problem is There in Plugin URL,Whenever Somebody Clicks On Paypal Express Button,it takes them to Nigeria Paypal page..Nomatter what you set your default country,plugin taking customer to Nigeria paypal page…In Nigeria,Customers Can’t Pay Without Making Paypal Account…Thats the Problem we all facing in this plugin,Just change the country in paypal checkout page,Customer can then see Optional Paypal…Default Plugin URL is a Bug,Maybe Developer will solve

could there be any relationship?


Dean

April 9, 2015 at 3:14 am

Hi Omar,

I ran a few tests with both a sandbox and a live paypal account, and each one had the option to “Create a PayPal account” which allows users to pay directly with a card. Screenshot http://take.ms/e1NRP

As such it must be a PayPal account setting that is causing this. I assume you are using the PayPal Standard payment gateway in EE, is your PayPal account a business account (not Pro, just business)?

The option that allows this seems to be: Profile and Settings > My Selling Tools > Website Preferences > PayPal Account Optional = On


Omar Paloma

April 9, 2015 at 3:24 am

Ugh.. I think I did a poor job explaining. Yes user have option of creating a paypal account however, they should also have option of paying by credit card WITHOUT having to create a paypal account


Tony

  • Support Staff

April 9, 2015 at 5:13 am

On my test sites, this does work – http://take.ms/HXe9W

However it is location dependent as mentioned in the post you linked to.

EE uses your address set within Event Espresso -> General Settings -> Your Organization.

What ‘Country’ and ‘State/Province’ do you currently have set there?

**Note it also depends on the location of the user that is paying not just the country settings**


Omar Paloma

April 9, 2015 at 5:23 am

ah ha… ok. I am out of the country testing. perhaps this is why. I feel a little better now


Tony

  • Support Staff

April 9, 2015 at 5:30 am

If you hit PayPal using an IP from a location that doesn’t support that feature, you will not see that option.

I don’t know why this is the case with PayPal (I’m sure there is a valid reason for it), but I have see this come up before.

I have just ran a test registration on your site and selected PayPal standard to pay, at the paypal page I have the option to Pay via Debit/Credit card – http://take.ms/lHksL

So this is likely just your location 🙂

Hope that helps.


Omar Paloma

April 9, 2015 at 6:02 am

Thanks… panic over


Tony

  • Support Staff

April 9, 2015 at 7:00 am

Your most welcome 🙂

Any other problems just let us know.

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Updated by  Tony 4 years, 7 months ago ago

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