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Urgent, need help – registrations do not showw all attendee's information

Posted: March 16, 2019 at 2:11 pm


tfkcc

March 16, 2019 at 2:11 pm

Hi, we have had EE3 for several years and not had these problems. We recently tried a different registration system but now are going back to EE3. In our new website, we have been comparing all settings to old website to make sure we didn’t miss anything. However, these are urgent problems we are running into after reintegrating EE3:

Problem #1: When registering customers from the front end and/or back end on event espresso calendar, the admin email doesn’t show all forms filled or record in attendee information (even in attendee export). If we click on attendee, it doesn’t show their information on the backend. The admin email received only shows email, name, and date/time of event. We need all the form fields to show.

Problem #2: When adding attendees on the backend, they are receiving emails. We only want them to receive a confirmation if signed up from the front end. Also, if a registration is unfinished from backend, it doesn’t show in front end cart, but is ending up on registration confirmation email for next person registered. For example: I add Susie on the backend, but it doesn’t go through because of not enough room in class or etc. The next day I add Genie from the front end and the only thing that shows in my cart is Genie’s class. Registration is completed and then email shows both Susie & Genie’s registrations.

If anyone could help, that would be amazing as we cannot announce our new calendar if we cannot receive the correct attendee information. Thanks


Tony

  • Support Staff

March 18, 2019 at 10:00 am

Hi there,

Just noting we have received your support token request and replied directly via email.

Please follow up there.

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Updated by  Tony 1 day, 7 hours ago ago

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