Support

April 13, 2017 at 7:59 am

Look I love Canada, but we can’t afford to move our Event venues to Canada, we are located in Florida, a million miles from Canada, and where most of our events are scheduled.

April 13, 2017 at 9:26 am

Ok, I checked again, and while USA was selected, the option from display in dropdown list had changed from yes to no. Looks like a recent EE software update may have changed this.
How do I remove Canada from the dropdown list so this does not happen again?
I do not want to see my venues revert back to Canada in the future.

April 13, 2017 at 9:31 am

This is what the Country Settings page states.

Countries and States/Provinces

Select Country United States

“The country that is selected above will populate the Country Details settings and the options for States/Provinces. This information will be used throughout Event Espresso including for registration purposes and how currency is displayed. If you make a change to the country on this page, it is important that you also update your Contact Information on the Your Organization tab.”

There should be no need to set the dropdown list.
Looks like a bug has been introduced here.

April 13, 2017 at 11:17 am

Hi Josh,
Ok, I understand your message, but it still does not match with the page text.
When I see a drop-down list at the top of the page, and select the country eg USA. Then I read the following:

“The country that is selected above will populate the Country Details settings and the options for States/Provinces. This information will be used throughout Event Espresso including for registration purposes and how currency is displayed. If you make a change to the country on this page, it is important that you also update your Contact Information on the Your Organization tab.”

There should be zero need to add the USA to any additional drop-down list, unless you are using the system for events across country borders. I expect every country input box to be pre-loaded with USA

For the majority of users, I suspect they will be operating within the bounds of 1 country, so the text as stated should be correct.

But whomever designed the system, did not really design it the way the text implies, in fact, if you don’t add the USA to the drop-down, you don’t get the States drop-down lists activated, even though they are displayed by the initial country selection?

You might want to reconsider either the design, or adjusting the text advice to reflect how the system really works – as at best it’s confusing at the moment.

If I am not going to support multiple countries, it’s not logical to want countries in a drop down list.

Even though the states requested in the drop-down list are selected, these only work IF the country is selected in the drop-down list.

Lets review:

Starting with the Countries Tab.

Countries and States/Provinces

<b>Select Country</b> <The user selects the country from the drop-down list which should be the settings for the site>

In fact it populates below states/provinces with individual item radio buttons.

This should be all that is required to set EE for a single country use. (As the underlying text implied)

You might want to try this:
Go to the initial country setting and set country to United States.

Do not set any country for the drop-down lists.

Go to venues:

You can type in the State the country field is blank (note page advice [“The country that is selected above will populate the Country Details settings and the options for States/Provinces. This information will be used throughout Event Espresso…], but you can manually enter the country.

do an Update:

Country is retained, State is replaced with “0”

In my opinion, this is illogical

Anyway, I have it working, just my suggestions to make it a little more clear for users.