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thinkbiglearnsmart
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September 26, 2018 at 12:59 pm
We are using this plugin for our event reminder emails to our students. For some reason, it stopped working. We are using the plugin: Event Espresso Reminder Emails for Version 0.2 | By Eric Andrew Lewis.
Is this an issue with the plugin or is this an issue with something else?
Please let us know asap!
Thank you!!
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Josh
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September 26, 2018 at 1:06 pm
Hi,
I’ve not actually heard of a plugin by that name. Maybe that was something that was custom developed for your organization? In any case we do not support plugins or custom code developed by third parties. You’ll need to contact the developer for support.
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thinkbiglearnsmart
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September 26, 2018 at 1:10 pm
Hi Josh!
I just learned that it’s actually our initial registration email from Event Espresso that’s not sending out. We have EE3.
Do you have any idea why this would be happening?
It’s been fine except for the last 2 days.
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Josh
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September 26, 2018 at 3:35 pm
Can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?
You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.
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