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Urgent: Can't register with an existing email

Posted: June 1, 2018 at 10:32 am


Oguzhan Altun

June 1, 2018 at 10:32 am

Hello,

We have the following error if a user registers to one event and then registers to another:

An error has occurred: You have Entered an email address did matches an existing user account in our system If this is your email address, please log in before continuing your registration.. Otherwise, register with a different email address.

See screenshot: https://screencast.com/t/uWUN6AHnk

For all events, the force login for registrations is set as NO.

Why else could this be happening?


Tony

  • Support Staff

June 1, 2018 at 10:41 am

Hi there,

The user integration add-on checks if there is a user account linked to the email address input to the registration form and require the user to log in if that is the case. Its to make sure registrations are linked to the account, however, you can disable that feature using a snippet of code:

https://gist.github.com/joshfeck/1131145859a3fab58f4d#file-disable_email_match_everyone-php

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Status: closed

Updated by  Tony 3 months, 3 weeks ago ago

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