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jokadesign
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March 1, 2017 at 5:33 am
URGENT BOOKING NOT WORKING! PLEASE HELP
We are getting the following error message when attempting to make bookings:
This is somewhat embarrassing, isn’t it?
It seems we can’t find what you’re looking for. Perhaps searching can help.
http://sassystirrers.com/events/3rd-april-spring-time-cookery-workshop-all-saints-weston-church-hall-esher-2/
I have enabled maintenance mode to limit embarrassment. Please advise asap.
Thanks.
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Tony
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March 1, 2017 at 6:03 am
This is somewhat embarrassing, isn’t it?
Would normally be shown by a theme for page not found.
First try flushing your permalinks.
Go to Dashboard -> Settings -> Permalinks.
Make no changes and click save.
Do the event links then work?
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jokadesign
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March 1, 2017 at 6:15 am
Thanks. OK, tried that. No dice. Still the same problem.
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Tony
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March 1, 2017 at 6:21 am
Do you have Event Espresso currently active on the site? You mentioned maintenace mode above, can you take EE out of maintenance mode please.
I can see there’s another events plugin activated which may be conflicting with EE, are you using that plugin?
If not de-activate it and again flush the permalinks (after disabling maintenance mode).
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jokadesign
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March 4, 2017 at 12:53 am
Hi Tony. The latest from my client:
I went into 11th March cooking club to check all was going ok (age 5-12). The class is at 9 approved + 2 incomplete bookings.
However when I went into the website as a client, it was showing 3 places available instead of 7 as the maximum number is 18.
I went through and deleted any duff bookings, even deleting them from the trash but no change.
So I have had to inflate the number of places there are again, just so that clients see the right number of places on their end.
This is getting a bit crazy now – what if this is happening for our other classes and we just aren’t aware?
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Josh
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March 6, 2017 at 9:57 am
Hi there,
If you check back again later does the places available number go back up? The reason I ask is because there is a ticket reservation system in place where it reserves tickets for up to one hour after you start a registration (this prevents overselling). So after that hour the tickets should get released back into the inventory.
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jokadesign
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March 31, 2017 at 11:26 am
No it doesn’t and a bit wierd for someone to reserve 8 tickets.
Current situation
So I adjusted the ticket number limit temporarily from 18 to 25 so the website would show the right amount of tickets remaining.
Hi Josh
This answer from the client, to your previous question…
There are now 12 bookings.
The amount of tickets remaining shows as 10. In reality if it was working properly it should be showing as 13.
There are no incomplete or trash bookings either?
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Josh
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March 31, 2017 at 12:03 pm
Hi Joe,
No it doesn’t and a bit wierd for someone to reserve 8 tickets.
It wouldn’t have been one person reserving 8 tickets. What can happen is 8 different people start and abandon the process 8 times or so. In any case, we probably could have helped you resolve this much sooner if we’d have heard back sooner.
Can you be sure to update your client’s website to the current version of Event Espresso 4 and Multi Event Registration? These are the current versions:
Event Espresso 4 Core Regular v4.9.35.p
EE4 Multiple Event Registration v2.0.12.p
Then after you update to the current versions, you’ll go to Event Espresso > Maintenance > Reset and you’ll click on the button that says:
“Reset Ticket and Datetime Reserved Counts”.
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