Home Forums Event Espresso Premium URGENT: Anti-Spam error message

URGENT: Anti-Spam error message

Posted: April 16, 2018 at 5:45 pm


April 16, 2018 at 5:45 pm

I’ve had my client send me an email with this screenshot from someone trying to register on the site at

Can you help me? I’ve checked the forum and I see several different things can cause it, and I don’t even know where to start on them. Also, they looked like older posts, so I’m not sure if they are still valid.

My theme and plugins are up to date.


April 16, 2018 at 7:05 pm

I have not been able to reproduce the problem on my end. How can I know when it’s been fixed, or do we just have to wait and see if we get more emails?

If you want to try to register to test it, that’s fine. I can always delete the registration.


April 16, 2018 at 7:45 pm

Ran a debug test on Firefox and got this:


On Edge I get this:


Any help is greatly appreciated!




April 16, 2018 at 8:47 pm

Chrome’s debug has this error, though I can not reproduce the error on Chrome. The customer did have the problem on Chrome.

Thanks for any help you can give!



April 16, 2018 at 8:48 pm

I was able to reproduce the problem on both Firefox and Edge (Explorer).


April 16, 2018 at 8:57 pm

I have also noticed that I am not seeing the reCAPTCHA on the page in Chrome, but I am seeing it with an error message on the other browsers from the registration page.



  • Support Staff

April 17, 2018 at 1:55 am

Hi Laura,

The problem is from the reCaptcha and reCaptcha is only shown to logged out users, so I’m guessing on Chrome you’re logged in.

Looking at your site I do see the reCaptcha using Chrome, and I get the error –

Invalid site key means the key you have set in Event Espresso -> Registration -> Reg form setting -> reCAPTCHA Anti-spam Setting is invalid.

I know from your previous thread HERE that the EE reCaptcha was working fine after the site moved, so has someone altered the keys?


April 17, 2018 at 9:49 am

Possibly, when I was trying to work out the previous issue. I can get the keys and check. What do I do with them?




  • Support Staff

April 17, 2018 at 9:54 am

Hi Laura,

You can compare the keys to what’s set in Event Espresso -> Registration -> Reg form setting -> reCAPTCHA.


April 17, 2018 at 12:54 pm

That seems to have worked. Do you mind testing from your end as well?



  • Support Staff

April 18, 2018 at 2:54 am

Looks fine on my end, so just to confirm, you now have the same keys in use for both EE and whatever was adding the reCaptcha to your contact page?


April 18, 2018 at 7:33 am

Yes. That is correct. Thank you!!

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Updated by  TOCIFT 11 months, 1 week ago ago

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