Support

Home Forums Event Espresso Premium URGENT: Anti-Spam error message

URGENT: Anti-Spam error message

Posted: April 16, 2018 at 5:45 pm


TOCIFT

April 16, 2018 at 5:45 pm

I’ve had my client send me an email with this screenshot from someone trying to register on the site at tocift.org

Can you help me? I’ve checked the forum and I see several different things can cause it, and I don’t even know where to start on them. Also, they looked like older posts, so I’m not sure if they are still valid.

My theme and plugins are up to date.


TOCIFT

April 16, 2018 at 7:05 pm

I have not been able to reproduce the problem on my end. How can I know when it’s been fixed, or do we just have to wait and see if we get more emails?

If you want to try to register to test it, that’s fine. I can always delete the registration.


TOCIFT

April 16, 2018 at 7:45 pm

Ran a debug test on Firefox and got this:

Screenshot

On Edge I get this:

screenshot

Any help is greatly appreciated!

Thanks!

Laura


TOCIFT

April 16, 2018 at 8:47 pm

Chrome’s debug has this error, though I can not reproduce the error on Chrome. The customer did have the problem on Chrome.

Thanks for any help you can give!

Laura


TOCIFT

April 16, 2018 at 8:48 pm

I was able to reproduce the problem on both Firefox and Edge (Explorer).


TOCIFT

April 16, 2018 at 8:57 pm

I have also noticed that I am not seeing the reCAPTCHA on the page in Chrome, but I am seeing it with an error message on the other browsers from the registration page.

Screenshot


Tony

  • Support Staff

April 17, 2018 at 1:55 am

Hi Laura,

The problem is from the reCaptcha and reCaptcha is only shown to logged out users, so I’m guessing on Chrome you’re logged in.

Looking at your site I do see the reCaptcha using Chrome, and I get the error – http://take.ms/FuHOY

Invalid site key means the key you have set in Event Espresso -> Registration -> Reg form setting -> reCAPTCHA Anti-spam Setting is invalid.

I know from your previous thread HERE that the EE reCaptcha was working fine after the site moved, so has someone altered the keys?


TOCIFT

April 17, 2018 at 9:49 am

Possibly, when I was trying to work out the previous issue. I can get the keys and check. What do I do with them?

Thanks,

Laura


Josh

  • Support Staff

April 17, 2018 at 9:54 am

Hi Laura,

You can compare the keys to what’s set in Event Espresso -> Registration -> Reg form setting -> reCAPTCHA.


TOCIFT

April 17, 2018 at 12:54 pm

That seems to have worked. Do you mind testing from your end as well?

Thanks!!!


Tony

  • Support Staff

April 18, 2018 at 2:54 am

Looks fine on my end, so just to confirm, you now have the same keys in use for both EE and whatever was adding the reCaptcha to your contact page?


TOCIFT

April 18, 2018 at 7:33 am

Yes. That is correct. Thank you!!

The support post ‘URGENT: Anti-Spam error message’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  TOCIFT 2 months, 4 weeks ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!