Support

July 10, 2014 at 8:51 am

Hi Dean,

I’m using EE 3.1.36.5.P.

Please see the console error you’ve requested:

7
Consider using ‘dppx’ units, as in CSS ‘dpi’ means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual ‘dpi’ of a screen. In media query expression: print, not all, (-webkit-min-device-pixel-ratio: 1.25), (min-resolution: 120dpi) admin.php?page=event_espresso:22
Consider using ‘dppx’ units, as in CSS ‘dpi’ means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual ‘dpi’ of a screen. In media query expression: print, not all, (-webkit-min-device-pixel-ratio: 1.25), (min-resolution: 120dpi) admin.php?page=event_espresso:572
Uncaught SyntaxError: Unexpected identifier new-website.canaf-calgary.ca/wp-admin/admin.php?page=event_espresso:969
2
Consider using ‘dppx’ units, as in CSS ‘dpi’ means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual ‘dpi’ of a screen. In media query expression: print, not all, (-webkit-min-device-pixel-ratio: 1.25), (min-resolution: 120dpi) admin.php?page=event_espresso:1

Thank you,

July 10, 2014 at 2:04 pm

Hi Lorenzo,

I’ve deactivated all plugins but Event Espresso.

I’ve activated the WP Twenty Fourteen theme.

I’ve tried clicking the button to upload the logo but in vain, it still doesn’t work.

I’m due to launch the website on monday morning, I’d like it to be fixed by then if possible.

Thank you,

July 16, 2014 at 2:24 pm

Hi Lorenzo,

I’ve submitted the login info through your form.

Thank you,

July 18, 2014 at 11:07 am

Hi Lorenzo,

Thank you for trying to help me.

I have to say I’m VERY DISAPPOINTED by your lack of attention to the website I’ve just given you Admin login for.

This morning, I was simply looking at my client’s website to check something minor and I found that the entire website was broken and all widgets were out of place.

As I have a plugin that tells me what users have done, I found that the only troubleshooting you’ve done was to do what I’ve already done, meaning trying to disable all plugins and activate a different theme.

What you haven’t seen is that disabling all plugins and changing theme has broken the website for however long it was between the time you logged in and this morning when I’ve noticed it.

You’ve left the Event Calendar plugin deactivated so the bare shortcode was showing on the calendar page, you also didn’t remember to switch back from the regular theme to the child theme that was in place before you started your troubleshooting (this child theme has many CSS tweaks that are very important).

I’m very disappointed as this is my client’s website and you’ve treated it like crap.

It also took me an hour (no paid) to fix your lack of professionalism.

It’s not the first time I deal with the Event Espresso team and so far I was very, very happy with your customer service. But I reckon you dropped the ball on this one.

So where do we go from here and who’s paying for the hour of unpaid work?

Aurelien