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Upgrading an already purchased ticket not possible

Posted: January 22, 2020 at 6:55 am


vietnamvets2020

January 22, 2020 at 6:55 am

We have opened a new seating area for our event to allow ticket holder to “upgrade” to preferred seating for an additional fee. Our problem is, since the website is on WordPress, any email previously used to purchase can’t be used to purchase additional tickets. We do not require the purchasers to create an account.
How can this be resolved?
Thank you


Tony

  • Support Staff

January 22, 2020 at 7:55 am

Hi there,

We have opened a new seating area for our event to allow ticket holder to “upgrade” to preferred seating for an additional fee.

How are you doing this with Event Espresso? An additional ticket purchase?

Our problem is, since the website is on WordPress, any email previously used to purchase can’t be used to purchase additional tickets.

I’m not sure what WordPress has to do with this, can you explain a little further please?

We do not require the purchasers to create an account.
How can this be resolved?

Currently it is not really clear what it is you’re trying to do, or what the issue you’re facing is.

Can you add more details please?

The support post ‘Upgrading an already purchased ticket not possible’ is closed to new replies.

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Updated by  Tony 3 weeks, 4 days ago ago

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