Support

Home Forums Event Espresso Premium Upgraded and now our pages won't show

Upgraded and now our pages won't show

Posted: June 14, 2018 at 3:46 pm


LMSPC

June 14, 2018 at 3:46 pm

I upgraded to 4.9.62.p and now the pages on the website will not show. When I deactivate they show again. It looks like this when not working:
https://drive.google.com/open?id=1ixulYy1Zxft6n_YgAkZhhMsDlYGgQTj6

But it should look like:
https://drive.google.com/open?id=10HkQsC-Jlsmp-BeOcCSmiYThlaic71WX

Website: http://www.lmspc.ca

  • This topic was modified 5 days, 20 hours ago by  Josh. Reason: removed hotlinks


Josh

  • Support Staff

June 14, 2018 at 3:53 pm

Hi there,

That may be the result of a theme conflict with the newer version. Can you check to see if the pages display if the theme is switched to the default theme?


LMSPC

June 14, 2018 at 4:01 pm

I tried to switch to Twenty Seventeen and the website would not open. Should I try another theme?

Our theme is Aeolus-Child.


Josh

  • Support Staff

June 14, 2018 at 4:07 pm

Another theme will do the same if there’s an activated plugin that depends on the Aeolus-Child theme being activated.

Here’s another approach that will help narrow down the cause to lead the way to a solution:

Install the Health Check plugin, activate Event Espresso 4, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?

At that point you can try re-activating the theme and other plugins via the Troubleshooting menu. If the breakage can be narrowed down to a single plugin or the theme we can go from there.


LMSPC

June 14, 2018 at 4:13 pm

I got Health Check but when I went to “Enable Troubleshoot Mode” I got the error “We were unable to create the mu-plugins directory.”


LMSPC

June 14, 2018 at 4:30 pm

FYI I deactivated every plugin but event espresso and the website still does not work. Must be a theme issue?


LMSPC

June 14, 2018 at 4:32 pm

Another update, sorry, with everything deactivated I could switch to Twenty Seventeen and then the website worked with Event Espresso active.

We want to retain our theme if possible though.


Josh

  • Support Staff

June 14, 2018 at 4:33 pm

Quite possibly. If you switch to the parent theme (Aeolus) does the breakage still occur?


LMSPC

June 14, 2018 at 4:36 pm

Yes the breakage still occurs with the parent theme (Aeolus).


Josh

  • Support Staff

June 14, 2018 at 4:41 pm

If you can upload a zip file of the Aeolus theme to a file sharing service like Dropbox, then post a link to download the file here we can comb through the theme code to find out what’s going on. It may be possible to change something in the theme to allow WordPress pages to be displayed when Event Espresso is activated.


LMSPC

June 14, 2018 at 4:46 pm

Okay – sounds good. To get a zip of the theme, should I go to Tools -> Export?


Josh

  • Support Staff

June 14, 2018 at 4:56 pm

You will not find a zip file of the theme there. Usually that’s something that you download from your Themeforest account, because that’s where the Aeolus theme is sold.

If that’s not an option you could log into your web server’s control panel and use the file manager there to make a copy of the theme from the /wp-content/themes folder, then zip it up by using the Compress tool also available there.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 5 days, 19 hours ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!