Support

February 19, 2015 at 3:33 am

Hi Nuno,

Can you send me login details using this form please:

https://eventespresso.com/send-login-details/

I would like to take a look over your migrations

February 19, 2015 at 5:13 am

If you go to Event Espresso -> Maintenance.

You will find a button to continue the migration which will then allow you to view your events again.

However, one thing to note is the site only has 40MB available to use. This is likely the reason the migrations previously failed, can you first follow the steps here:

http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

To increase your WP Memory limit. I would recommending using at least 96M, so adding something like:

define( 'WP_MEMORY_LIMIT', '96M' );

To your wp-config.php file.

I have created a ticket for some developer feedback on the error message you mentioned.

Do you also have a backup from before you ran the migrations?

February 20, 2015 at 5:41 am

Hi Nuno,

In ran the migrations on the database backup you sent previously and found the same problem, we are investigating the cause of this.

However when I continued the migrations on the local site I found no issues when using the State or Country fields. I spoke with the developers over the errors and was advised to check the within esp_question table and ensure that state and country had the correct QST_type of STATE and COUNTRY.

You can see here they do – http://take.ms/FrGUT

Did you increase the memory limit on the site and continue the migrations so that EE would display your events?

February 20, 2015 at 6:33 am

Hi Nuno,

The migration is still not complete, on checking the Maintenance page Event Espresso has re-enabled full maintenance mode.

If you go to Event Espresso -> Maintenance you can continue the migration – http://take.ms/8FxoK

Once that is complete your events should be visible once again.

February 26, 2015 at 1:08 am

Hi Nuno,

Just checking if were you able to find the error log?

March 3, 2015 at 8:44 am

Hi Nuno,

The issue was your site running out of memory. This is the error:

[03-Mar-2015 15:28:17 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 7680 bytes)…

134217728 bytes is roughly 128MB which must have been the limit set by your host.

I added:

define( 'WP_MEMORY_LIMIT', '256M' );

To your PHP config file whilst I had access to your site and that has fixed the problem.

128MB is a little high (256MB even more so) but it also depends on the plugins (and the Theme) in use, Event Espresso has alot of data and so requires more ran than others sometimes, I believe Visual Composer also requires more ram than usual.

Your site is now up and running and the migrations complete, I would recommend running through EE to double check everything is working as normal.

I’m going to set WP_Debug back to false, but leave the 256MB memory limit in place, you can lower this if you prefer.

March 3, 2015 at 9:01 am

You are most welcome, Nuno.

I’ll mark this thread resolved and close it, please feel free to start another thread with any other issues/questions.