Support

February 23, 2015 at 4:24 am

Hi,

I’ll pass this onto the sales team to get in touch with you.

February 23, 2015 at 9:49 am

Hi Joseph,

I had a look at one of your events and noticed a test ticket for $0.01 is this the ticket your are testing with? If so the minimum Stripe allow you to charge is $0.50

So, are you using this $0.01 test ticket or are users that are registering onto full price tickets also reporting this?

February 23, 2015 at 10:34 am

Hmm, strange, I can’t get past Stripe asking for card details in test mode on your site.

Using the test card details I always get the ‘This card is declined’ message – http://take.ms/YUVUB

Can I ask which browser are you using? I’ve tested in Chrome and Firefox so far.

Are you using any other plugins that use Stripe?

February 23, 2015 at 11:51 am

Hi Joseph,

I’ve been looking over your site and couldn’t find any issues with the setup.

However when running a registration I noticed some of your pages are still submitting to HTTP rather than HTTPS, which shows an issue with HTTPS on your site.

Some sites prefer the URL Filters option rather than forcing SSL and using the ‘ Secure Post’ option within each page.

So if you go to your HTTPS settings.

Scroll down and you will find a URL Filters box.

Add these strings to that box:

/registration-checkout/
/transactions/
/thank-you-2/

Then retry a registration.

You may also need to remove the ‘Secure Post’ setting from the Event Espresso pages, although I would try just adding the filters first.

February 23, 2015 at 2:39 pm

Hi Joseph,

Both me and Josh have ran registrations since Stripe was put into test mode (using the test credentials) without issue.

I have also just registered onto the 4 person ticket and paid using Stripe.

To try and narrow this down some…

What operating system are you using?

Which version of Chrome?

If you open up the site in a Chrome Incognito window (Click the settings tab (3 horizontal lines) and click ‘New Incognito Window’) and retry using that, do you get the same results?

Very strange that it works for us but not yourself.

February 24, 2015 at 8:30 am

Hi Joseph,

I’m glad your up and running 🙂 can I ask what the issue was?

The Admin Email by default will go to the Event Authors email, that is the email address of the user account used to create the events. So just to double check are the emails not being sent at all, or are they going to an unexpected address?

February 25, 2015 at 4:28 pm

Hi Joseph,

I’ll follow up with each of your questions below:

We want to add a 3% surcharge but want to show the regular cost item on a separate line than the fee without requiring people to click for more information.

Yes, there’s a filter in the ticket selector template that lets you change the way it displays the ticket price. There is also some ready made code you can use to change it to display the subtotal price of the ticket here:

https://eventespresso.com/wiki/useful-php-code-snippets/#display-base-price

You can add the code to a custom snippets plugin or your WordPress theme’s functions.php file.

We have 2 events: A and B. If someone buys tickets for A, how can we have the subject line say “Thanks for purchasing tickets to A” using the short code?

It turns out that there isn’t a shortcode to display an event name in the subject line. This is because EE4 will allow for Multiple events to be registered in one order and we’re trying to keep things simple to allow the fewest possible messages per registration.

If you want to add the name of the event to the subject line you can follow these steps:

1) Go in to edit the event. Scroll down to the “Notifications” box.
2) Click Create New Custom for the message where you want to add to the subject line. Save the event. Click the edit link for your new message.
3) Edit the message so it includes the event name in the subject line, save.

Would be nice if they had conditional formatting and IF clauses to say IF this event, show “This message with these short codes”. If this event, show “Other message with these short codes”
Can this be done?

If you’re referring to the shortcodes in the message notifications, then yes, you can set up unique notifications for each event by following the about steps.

February 26, 2015 at 11:11 am

Pending Payment registration will send a pending payment message, however only ‘Approved’ Registrations apply to the sold values.

What status is shown is Stripe payment fails (not a decline)?

None currently as the stripe.js take case of errors. Declined payments or other errors are shown to the user directly so we do not capture those. So in effect currently a Stripe transaction will be either Complete or Abandoned.

February 26, 2015 at 12:06 pm

Does pending payment mean the user is still on the page?

No, Registrations that are Pending Payment are basically finished registrations (as in all data needed to finalize a registration, is available) but they still owe monies and therefore do not apply to the datetime/ticket limits.

Of Abondoned means they closed the browser, wouldn’t that need to be the case?

Abandoned transactions are transactions that have been started, then the browser closed or the user navigated to another page.

One way to check you Stripe payment is to log into your Stripe account, then go to Account Area -> Requests -> Logs.

You’ll see something like this – http://take.ms/IxMsb

You can then view detaisl on each request, if you click on one and scroll down to the bottom, you can see what message was displayed to the user when they tried to pay, like this – http://take.ms/ccogF

February 26, 2015 at 1:22 pm

Is that just a typical card decline event that has nothing to do with EE errors?

Yes, that’s Stripe declining the card and not EE. There could be many reasons for that such as simply incorrect details.

February 27, 2015 at 4:10 pm

Hi Joseph,

You can go to Event Espresso > Payment Methods and go in the Logs tab. There you’ll find the logs of each transaction which might shed some light on why the transactions are failing.

February 27, 2015 at 4:23 pm

Did try you entering the card details on your site?

February 27, 2015 at 4:46 pm

Hi, the Stripe payment gateway for Event Espresso 4 does not support manually processing transactions through the WP dashboard (WP-admin). They would need to be completed via registration checkout for Event Espresso.

Stripe does log all transaction attempts in the Dashboard –> Requests –> Logs. You may want to check to see if there is any specific information on why it was declined.

A side note:

We’ve worked through multiple issues in this single support post. If you have any new questions or issues, be sure to open a new support post here:

https://eventespresso.com/support/forums/

—
Lorenzo

February 27, 2015 at 5:15 pm

You manually add registrations on the front end of the site if you want to run a card with the Stripe gateway from EE. Or if you make the payment via another method outside EE, you can manually update the payment status via the admin.

February 28, 2015 at 6:32 am

Yes, if you check the ‘Send relate messages’ checked box when doing so.

Like this – http://take.ms/CeCd7

Or if you are doing multiple registrations at once from the Registration table you can select the ‘Approve and Notify Registrant’ from the bulk actions, when you apply that action all of the registrants will be notified – http://take.ms/lP2NR