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Upgrade halted

Posted: September 2, 2023 at 3:04 pm


ctremblay

September 2, 2023 at 3:04 pm

I was trying to upgrade from EE 3 to 4/5 because I have updated my PHP version. Original version 3 plugin was deactivated. Downloaded the latest Core files from EE, uploaded them and activated the new version of the plugin. The pages on my site with shortcodes changed to the Maintenance Mode message but I don’t have a menu for EE to complete the migration. I have tried deactivating and reactivating and checked that my PHP memory_limit is set at 512M. Any advice to complete the upgrade and get it working again?


Garth

  • Support Staff

September 4, 2023 at 9:00 am

Can you navigate to WordPress > Settings > Permalinks and then see if the menu shows up? Perhaps even just save or update the page and see if the menu shows up.

That helps to flush the permalinks…


ctremblay

September 4, 2023 at 2:10 pm

tried that and event EE menu is still not there


Tony

  • Support Staff

September 4, 2023 at 2:17 pm

Hi there,

Please update to the latest version and see if this issue is still present.

If you go to {domain}/wp-admin/admin.php?page=espresso_maintenance_settings&action=data_reset

Can you see something like this?

https://monosnap.com/file/MkzhoedKO4LGuE6Ondz5KWHHOQypf9

Its the ‘Reset Event Espresso Capabilities’ option you need here, NOT the others.

If you can see something like the above click on ONLY the ‘Reset Event Espresso Capabilities’ button, does that fix it?

If you can’t see the above, what do you see?


ctremblay

September 4, 2023 at 2:42 pm

It is telling me that my support license key has not been activated, but the links presented to update it say that ” i do not have permission to access this page”


ctremblay

September 4, 2023 at 2:45 pm

Also, If i try to paste that link into the address bar it tells me I dont have permission to access


Tony

  • Support Staff

September 5, 2023 at 3:16 am

Hmmm, can I take a look at this?

I’ll need both WP admin and FTP credentials to dig into it a little and get this fixed for you.

If that’s just send them over using this form:

https://eventespresso.com/send-login-details/


ctremblay

September 5, 2023 at 8:04 am

I sent all the info requested


Tony

  • Support Staff

September 5, 2023 at 9:39 am

Thank you, so for some reason on your site installing EE5 directly prevented the permissions from being added onto your account which then put you in a loop of not being able to access EE (which is why it didn’t show).

I’ve installed 4.10.46 which correctly set up the permissions and EE now shows in the menu. I’ve opened a ticket with our developers to investigate that further and see what we can find.

If you run through the migrations using the version currently installed and then update to the latest version of EE it should work from this point on.


ctremblay

September 5, 2023 at 11:40 am

Ok, I see the dashboard on my side but the actual calendar is not populating on the website


ctremblay

September 5, 2023 at 11:57 am

I activated the calendar and I see the calendar but the events are not populating in the calendar


Tony

  • Support Staff

September 5, 2023 at 12:57 pm

Hi there,

Which page is this happening on?


ctremblay

September 5, 2023 at 1:25 pm

the calendar page of my website – http://www.paintingandpinot.com/classes

it is now populating in a very weird list format – not an actual calendar


Tony

  • Support Staff

September 5, 2023 at 1:54 pm

the calendar page of my website

So that’s using the /classes/ slug, which is the same as what your events are using.

EE4 works differently to EE3 and events are custom post types within WordPress, which means they have their own ‘slug’.

http://www.paintingandpinot.com/classes

No longer displays a ‘page’ it displays an archive or EE event posts and uses your site’s theme to output an event list.

If you want /classes/ to be a page with the calendar shortcode on it, that can be done but the events need to use a different slug than ‘classes’, so single event outputs like this:

http://paintingandpinot.com/classes/open-class-flower-jug-4/

(Yes, I know the format is off, that’s an issue with your theme which we’ll move on to next)

Would need to change to

http://paintingandpinot.com/{something}/open-class-flower-jug-4/

What would you prefer that was? Some people use a ee- some use something else like paint-classes.


ctremblay

September 5, 2023 at 1:56 pm

ee works

So, do I have to change this for all events?


ctremblay

September 5, 2023 at 2:10 pm

So, next question – how do I change “classes” to “ee”? I see where I can change the “open-class-flower-jug-4” but not how to change “classes”


ctremblay

September 5, 2023 at 2:26 pm

I found where to change the slug to “ee”

It didn’t change anything


Tony

  • Support Staff

September 5, 2023 at 2:29 pm

It didn’t change anything?

http://paintingandpinot.com/classes/

Now loads a page with an image and is using the [ESPRESSO_EVENTS] shortcode. If you want the calendar to load on that page change tat shortcode to [ESPRESSO_CALENDAR].

While it may not seem like much that’s a significant change in how its working in the background.


ctremblay

September 5, 2023 at 2:58 pm

That was just a graphic I had put there as a temporary measure. As of right now, ee is populating a blank calendar.


Tony

  • Support Staff

September 5, 2023 at 4:42 pm

You currently have the EE3 version of the Calendar add-on installed.

None of the EE3 add-ons work with EE4, you’ll need the EE4 version:

https://eventespresso.com/product/ee4-events-calendar/


ctremblay

September 5, 2023 at 6:28 pm

Ok, I just purchased the EE4 calendar – what should i do now?


Rio

  • Support Staff

September 5, 2023 at 6:43 pm

Did you install the plugin? after the installation, you can use the shortcode for the calendar.

https://eventespresso.com/wiki/events-calendar-add-on/#ee4installation


ctremblay

September 6, 2023 at 9:44 am

Ok – it is installed now. What do I need to do to have the registration pages show up correctly – it was mentioned earlier that the “theme” was off


ctremblay

September 6, 2023 at 11:57 am

Another issue is that it is taking the calendar about 10 seconds to load. That is a long time!


ctremblay

September 6, 2023 at 11:59 am

Ok, I’m now seeing that the calendar is loading ALL historical data to be visible. That must be what is taking so long. How do I change that and only have it show the current date forward?


Rio

  • Support Staff

September 6, 2023 at 8:51 pm

You can disable the old event. By using the correct parameter.
[ESPRESSO_CALENDAR show_expired=false]

Here’s the list of shortcode.
https://monosnap.com/file/rph3xwXr2NvHVUe3aincQDuVlabC6W

thanks

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