Home Forums Event Espresso Premium Updating notification emails

Updating notification emails

Posted: August 27, 2015 at 1:39 pm


August 27, 2015 at 1:39 pm


I need to update the notification email address and have updated the primary contact email from the following path (Event Espresso/General Settings/Your Organization/Primary Contact Email)

However, I’m still getting emails sent for registrations on the old email address. Where can I update the setting?


  • Support Staff

August 28, 2015 at 4:22 am

Hi AJ,

By default Event Espresso uses the Event Authors email address for the Event Admin notifications.

So whoever is set as the Event Author (usually the user that created the event) will receive the emails.

This can be changed to use the Primary contact email within the Messages system.

Go to Event Espresso -> Messages.

You’ll find a list of templates there link this –
(You may want to set your screen options to display something like 20 templates by default so you can view them all – )

You will find 3 templates have the Event Admin context enabled –

Edit each of those and change the TO filed to use [CO_EMAIL].

For example changing the Registration Approved template for the Event Admin, I click here –

Find the TO field –
(Notice it uses [EVENT_AUTHOR_FORMATTED_EMAIL] by default)

Change that to [CO_EMAIL] –

Save the template and move onto the next one.

Once all 3 templates have that setting changed the event admin emails will go to the email address set within the ‘Primary Contact Email’ field in organisation settings.

The support post ‘Updating notification emails’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Tony 4 years, 10 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!