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Updating notification emails

Posted: August 27, 2015 at 1:39 pm


utahhockey

August 27, 2015 at 1:39 pm

Greetings,

I need to update the notification email address and have updated the primary contact email from the following path (Event Espresso/General Settings/Your Organization/Primary Contact Email)

However, I’m still getting emails sent for registrations on the old email address. Where can I update the setting?


Tony

  • Support Staff

August 28, 2015 at 4:22 am

Hi AJ,

By default Event Espresso uses the Event Authors email address for the Event Admin notifications.

So whoever is set as the Event Author (usually the user that created the event) will receive the emails.

This can be changed to use the Primary contact email within the Messages system.

Go to Event Espresso -> Messages.

You’ll find a list of templates there link this – http://take.ms/17i1K
(You may want to set your screen options to display something like 20 templates by default so you can view them all – http://take.ms/LzbPs )

You will find 3 templates have the Event Admin context enabled – http://take.ms/COcJ2

Edit each of those and change the TO filed to use [CO_EMAIL].

For example changing the Registration Approved template for the Event Admin, I click here – http://take.ms/5b3iK

Find the TO field – http://take.ms/yuFLc
(Notice it uses [EVENT_AUTHOR_FORMATTED_EMAIL] by default)

Change that to [CO_EMAIL] – http://take.ms/l9Iiv

Save the template and move onto the next one.

Once all 3 templates have that setting changed the event admin emails will go to the email address set within the ‘Primary Contact Email’ field in organisation settings.

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Status: closed

Updated by  Tony 4 years, 1 month ago ago

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