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updating event espresso

Posted: July 6, 2012 at 9:19 am


alex cates

July 6, 2012 at 9:19 am

wordpress says there is an update available, but when i try to update it has an error because the file is not available, it then says ” You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain.” but i only have one domain and it is set to the correct domain so i dont know what the issue is and could use some help

the only thing i could think of is the domain is technically and alternate domain with the hosting service im using, but everything is installed and registered to the domain that uses event espresso so i dont think that would be a problem


Garth

  • Support Staff

July 6, 2012 at 10:54 am

I see on your account that you have the license key active on: bro***|\***|\***|*ent.com

Do you possibly have two versions of Event Espresso installed? You need to only have one version and then delete the old version.

  • This reply was modified 8 years, 8 months ago by  Garth.


alex cates

July 6, 2012 at 11:01 am

i had the lite version still installed, but deactivated, i just deleted it

i tried updating it again and got this error message
“An error occurred while updating Event Espresso: Update package not available..”


sfaber

July 6, 2012 at 11:39 am

I’m having the same issue.
I don’t have Lite version installed.
I have the following messages

There is an automatic update for Espresso Groupon available but your Site License Key has not been set. Please go to the Event Espresso General Settings page to set your Site License Key for this addon.

&

There is a new version of Espresso Recurring available. View What’s New with version 1.1.7. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.


Josh

  • Support Staff

July 6, 2012 at 12:32 pm

@alex,

The error usually means that there is an older version of Event Espresso installed in the plugins directory.

@sfaber,

Try removing the license key from the general options page, then save. Then re-enter the key and save.


sfaber

July 6, 2012 at 9:06 pm

solved
thank you.


alex cates

July 9, 2012 at 1:26 pm

hey Josh,

theres no longer an older version of event espresso, and when im in the plugins page i get the same message as sfaber, but i tried removing and reentering the key, but to no avail, any other ideas?

Thanks


Josh

  • Support Staff

July 9, 2012 at 2:27 pm

Which version of Event Espresso is currently active?

Also, it looks like there is a reset pending on your account, so try entering the key onto the site that’s listed on the account page.


alex cates

July 9, 2012 at 2:32 pm

i started to do a reset thinking it might fix the problems, but then thought id wait for your reply first, i only have one site, i would just like to be able to update it

version 3.1.24.P is currently active on my account,


Josh

  • Support Staff

July 9, 2012 at 3:16 pm

Try setting the activation key now.


alex cates

July 9, 2012 at 3:32 pm

it first said service not available, and now its back to the same error messages


Josh

  • Support Staff

July 9, 2012 at 3:43 pm

I will need to check with the developer of the plugin updater on this. I do not know why it’s not working for you.


alex cates

July 9, 2012 at 3:45 pm

ok,

Thank you so much for all your help, this is incredible customer support


Josh

  • Support Staff

July 10, 2012 at 7:50 am

What are the exact messages you are getting when you try to update?


alex cates

July 10, 2012 at 7:56 am

now, on the plugin page it says this under event espresso
“There is a new version of Event Espresso available. View What’s New with version 3.1.24.1.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

There is a new version of Event Espresso available. View version details. Automatic update is unavailable for this plugin.”

and when I try to update it says this
“An error occurred while updating Event Espresso: Update package not available..”

right after the reset it said something like “An error occurred while updating Event Espresso: Service not available..”


Josh

  • Support Staff

July 10, 2012 at 8:04 am

Please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.


jvroman

July 11, 2012 at 8:50 am

I am having the same issue with multiple items:

Updating Plugin Event Espresso (1/5)

An error occurred while updating Event Espresso: Update package not available..
Updating Plugin Event Espresso – MailChimp Integration (2/5)

An error occurred while updating Event Espresso – MailChimp Integration: Update package not available..
Updating Plugin Event Espresso – Multi Event Registration (3/5)

An error occurred while updating Event Espresso – Multi Event Registration: Update package not available..
Updating Plugin Event Espresso – Permissions (4/5)

An error occurred while updating Event Espresso – Permissions: Update package not available..
Updating Plugin Event Espresso – Social Media (5/5)

An error occurred while updating Event Espresso – Social Media: Update package not available..


Josh

  • Support Staff

July 11, 2012 at 8:59 am

Make sure that you do not have multiple versions of the add-ons installed.

The support post ‘updating event espresso’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 8 years, 8 months ago ago

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