Home Forums Event Espresso Premium Update to 4.9.67.p. crashes system – continued

Update to 4.9.67.p. crashes system – continued

Posted: October 5, 2018 at 12:08 am


October 5, 2018 at 12:08 am

See post –

Tried update to Version 4.9.68.p

This seemed to go ok but displayed this error msg.

Update Failed: 500 Internal Server Error <!–[if lte IE 6]><![endif]–> Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log. Web Server at <!– – Unfortunately, Microsoft has added a clever new – “feature” to Internet Explorer. If the text of – an error’s message is “too small”, specifically – less than 512 bytes, Internet Explorer returns – its own error message. You can turn that off, – but it’s pretty tricky to find switch called – “smart error messages”. That means, of course, – that short error messages are censored by default. – IIS always returns error messages that are long – enough to make Internet Explorer happy. The – workaround is pretty simple: pad the error – message with a big comment like this to push it – over the five hundred and twelve bytes minimum. – Of course, that’s exactly what you’re reading – right now. –>

Check of site it appears to be displaying everything ok

Seems like good outcome


  • Support Staff

October 5, 2018 at 3:38 am

Hi there,

So EE is currently working after the update?

Do you have access to the servers error logs? Normally your host will log the errors and have a section you can view them in your cpanel account (or similar), or there is usually an error_log file in the root directory of your site that stores the errors.

I’d be interested in what the error being thrown is to see if we can identify the problem, if you don’t have error logs in your control panel and your not confident using FTP I’ll take a quick look for you if you prefer, I’d need FTP credentials which you can send using this form:

(Note I don’t need WP-Admin credentials in this case, just FTP)

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Status: closed

Updated by  Tony 1 year, 7 months ago ago

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