Home Forums Event Espresso Premium Update not allowed

Update not allowed

Posted: June 17, 2013 at 3:47 pm

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Thomas List Brain

June 17, 2013 at 3:47 pm


I’m getting the same problem with the Event Espresso and other plugins not wanting to upgrade:

There is a new version of Event Espresso available. View What’s New with version You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

I’ve tried re-pasting in the licence key in the general settings panel, to no avail.  Will I need key a reset?  No rush as I only installed version 3.1.33 very recently.

Also, when I update will I loose my events and settings or all the plugins?




  • Support Staff

June 17, 2013 at 3:49 pm

Hi Thomas,

How are you today?

I’ve reset your license key. Please remove your license key from the General Settings page of Event Espresso and save the form blank without a license key. Then re-enter your license key again which should enable the new domain and/or one-click upgrades.

You shouldn’t lose any data but we always recommend doing a backup before upgrading plugins or WordPress.

Thomas List Brain

June 17, 2013 at 3:56 pm

Hi Garth,

Maybe I mistakenly posted this twice this morning? – as this was sorted out earlier today and license key reset by Dean.

Nevermind – I will swap for the new license key you’ve just reset.



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