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Update Help – Won't Accept fname

Posted: February 23, 2015 at 11:05 am


Emma Hartsfield

February 23, 2015 at 11:05 am

What is your WordPress version? 4.1.1
What are the versions of Event Espresso and the installed add-ons? 4.6.11p
Is this a new installation, or one that was recently upgraded? upgrade
If your site is online, please include a link to the registration page:http://cmproficiency.com/event-registration/

When filling out the registration form even if all fields are complete I get this error and the form resets:

An error has occurred:
First Name is a required value.
EE_SPCO_Reg_Step_Attendee_Information – _verify_critical_attendee_details_are_set_and_validate_email – 873

The registration is coming across as incomplete on the admin panel with no personal information.

Also when I updated I get this error:

Could not create the folder at “/var/www/cmproficiency/wp-content/uploads/espresso/” because:
An attempt to access and/or write to a file on the server could not be completed due to a lack of sufficient credentials.
EEH_Activation – create_upload_directories – 932

I have deleted the plugin and reinstalled and deactivated and reactivated. I have attempted to delete the folder and it doesn’t work.

Please help!

Thanks,

Emma


Josh

  • Support Staff

February 23, 2015 at 12:58 pm

Hi Emma,

Re: the registration form issue: I checked your site and the WordPress theme will need to be updated so that it uses a current version of the jQuery JavaScript library.

Right now it’s including version 1.4.4, but the version that is included with WordPresss is 1.11.1. A fair number of functions have been added since 1.4.4, and Event Espresso requires a few of them.

There may be an update available for this WordPress theme, or if you look in the code, you can manually update the theme so it includes the copy of jQuery that ships with WordPress. There’s even a WordPress plugin that might work:

https://wordpress.org/plugins/jquery-updater/

Re: the file permissions. The error you saw means that Event Espresso tried to make a folder at /wp-content/uploads/espresso/, but your server’s file permissions will not allow it to add one there. You can manually add an /espresso/ folder there by using an FTP client.


Emma Hartsfield

February 23, 2015 at 1:10 pm

Thank you! The jQuery Updater worked like a charm.

I already had a /wp-content/uploads/espresso/ folder and still got the error. Is this something that I need to worry about?


Josh

  • Support Staff

February 23, 2015 at 2:38 pm

Hi Emma,

I wouldn’t worry, but it’d be good to contact your host and ask them to make sure the file permissions allow WordPress to write to that location.

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Status: closed

Updated by  Josh 4 years, 7 months ago ago

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