Support

August 19, 2024 at 11:40 am

Hi Karen,

How are you today?

So, did you not submit the support token form yet?

Generally speaking, you will need to do the following. Once we have access we can help with this:

1) Create a backup of your database, likely using the tools provided by your hosting provider. You can probably contact them and ask for help doing this if necessary.
2) Run the migration process in Event Espresso > Maintenance and follow the prompts to run the migration scripts as necessary (one or a few clicks).
3) When the migrations are complete, your event pages will be back online and available.

You are welcome to do some of that yourself, or give us access and we can work on that for you.

August 20, 2024 at 5:13 pm

Hi there,

For the above you’ll need to contact SiteGround and ask them what is going on (I’d love to help with it, but we don’t have any control over SiteGround).

Using your hosts backup solution is generally the best backup method to have, however, I can tell you another option to create your own backup so you can move forward.

On the site go to Dashboard -> Plugins -> Add new plugin.

Search for Updraft: https://monosnap.com/file/07kluaTMWoT06ByNf6o14JwGylvo4U

Next to ‘UpdraftPlus: WP Backup & Migration Plugin’ click the Install now’ button, then activate.

Now in the admin go to Settings -> UpdraftPLus Backups.

Click the Backup Now button.

You want at least the database included in the backup:

https://monosnap.com/file/32Xjzr2qcouiGLu8kVQXwjHVnAIpIg

Click backup now.

Once complete, you should have a backup of the site’s database.

You can now run through the migrations for Event Espresso.

August 22, 2024 at 6:42 pm

Awesome, If you have question and concern, feel free to reach us again.

thanks