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cori nevruz
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December 1, 2016 at 6:54 am
I continue to get an error that my event espresso version will not update b/c of my license but it has been renewed.
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Tony
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December 1, 2016 at 7:00 am
Hi Cori,
Can you let me know which version of Event Espresso you currently have installed on the site please?
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cori nevruz
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December 1, 2016 at 7:05 am
3.1.37.7.P
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Tony
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December 1, 2016 at 7:07 am
Ok so the reason you can not update is you are currently running Event Espresso 3 but have a license for Event Espresso 4.
EE4 isn’t just an update to EE3, it’s a new system built from the group up and works differently than EE3.
Are you looking to migrate over to EE4 or use the latest version of EE3?
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cori nevruz
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December 1, 2016 at 9:40 am
I just want to make sure what we have works. No need to upgrade right now. All i did was renew my license so not sure why the renew moved me over to 4. Can that be updated?
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Josh
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December 1, 2016 at 9:49 am
Hi Cori,
There’s an option to switch to a different support license on your account page. So you can switch to an EE3 license by selecting an EE3 license there.
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cori nevruz
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December 1, 2016 at 9:58 am
Thanks. I switched from EE4 to EE3. Should the update automatically run?
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Josh
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December 1, 2016 at 10:12 am
The update will start after you click on the Update link on the WP > Plugins page.
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cori nevruz
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December 1, 2016 at 10:51 am
Thanks. I am still getting the following error when I try that:
Event Espresso: Update package not available.
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Josh
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December 1, 2016 at 10:56 am
OK. So what you can do is go to Event Espresso > General Settings and save that settings page. Then you can try the update on the WP > Plugins page again.
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cori nevruz
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December 1, 2016 at 10:58 am
Yay! That worked. I removed the license code, saved, then added the code back and saved and that worked. Thanks!
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