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hemc.rodeo
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January 14, 2017 at 6:14 pm
Hello,
We had an event sell out so we went back and added more qty in the ticket. When we click ‘Publish’ it still shows sold out and not as upcoming / available to register. Tried few times.
Do you know why this could be happening?
Thanks
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Tony
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January 16, 2017 at 4:48 am
Hi there,
Do you have datetime and ticket limits set? If so have you added more to the datetime(s) limit? – http://take.ms/eObDl
To open an event you need to make sure the ‘limit’ is greater than the ‘Sold’ value.
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hemc.rodeo
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January 16, 2017 at 8:55 pm
Hi Tony – Yes I have it set up that way. I even increased by a big amount and nothing. All other events are fine except this particular event.
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Tony
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January 17, 2017 at 3:01 am
Can you add a screenshot of the datetimes/tickets here so I can see how its set up?
https://eventespresso.com/wiki/troubleshooting-checklist/https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
If you manually change the status of the event and update does it switch back to sold out? – http://take.ms/51YN1
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