Support

June 7, 2023 at 7:40 am

Hi there,

So far I can’t reproduce this, AUEN notifications are working on my test sites.

Can I take a look over the site? If so you can send temp login details using this form:

https://eventespresso.com/send-login-details/

I’d like to have a look over the corn jobs and see if anything stands out.

June 8, 2023 at 5:37 am

Hi there,

For this:

I can get the messages to send by hitting “Run Now” but it will not run automatically.

Which cron are you using?

AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__daily_check?

That cron changed a long time ago, have you only recently update the Automated upcoming events notification add-on?

If so, temporarily de-activate that add-on then re-activate.

The cron you should have is: AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__check

Which should then look like this: https://monosnap.com/file/2OrtV4uzRnUUrJ6AlTL9xauPDxeuc7

June 8, 2023 at 6:07 am

I update the plugin whenever it tells me it needs updating. But I can’t remember when that last was. The most recent update was to EE5.

Not for Event Espresso core, I mean the Automated Upcoming Event Notification add-on, has that always been kept up to date?

I have de-activated and re-activated the plugin (which I do frequently) and that apparently scheduled it to run again in 11 hours (i have seen this before and it didn’t run per the schedule though),

But which cron job were you running to get this work to send manually?

AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__daily_check

Or

AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__check

I can see the latter has now been scheduled, but is that the corn you were running previously? Because it wasn’t in the cron jobs when I just checked earlier.

(i have seen this before and it didn’t run per the schedule though)

Your site has WP_CRON disabled but crons are obviously running at some point as you have tasks that are running. That usually means your host has set up a ‘real’ cron on the server to run at set intervals but it means the schedules set within WP_CRON won’t always be when they run.

June 8, 2023 at 7:28 am

OK, so I’ll tell you what I’m thinking currently.

AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__check

Is the current cron schedule that the Automated Upcoming Events Add-on (AUEN for short) uses to trigger the emails.

The fact that wasn’t in your cron schedules when I checked has me thinking that maybe the cron is running and then somehow not being rescheduled after it’s run. When you click to run the cron in that list, you trigger the tasks assigned to it and those are working (otherwise the messages would send out when you do it manually) but if there’s no task to run the messages wont go out.

The way to check that is to check the cron schedules in roughly 10 hours to see if that AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__check task is still shown in the list.

I have de-activated and re-activated the plugin (which I do frequently)

May I ask why you deactivate that add-on frequently?

Should I turn off WP Cron if there is already one running from the host? Might that cause a conflict? I just can’t fathom what changed other than the core upgrade.

No, that’s not how it works.

WP_CRON is a ‘sudo’ cron, it basically runs every time a page is loaded to check for the scheduled tasks.

A real cron job can be set on the sever which will run every X amount of time without needing a page to load. As long as your host has one of those set up when they disable WP_CRON (and they currently must have for the tasks to be running on their own) then ts fine.